Paint Retail Customer Experience Specialist

Sherwin-Williams; Fresno (CA); On-site; USD 34,000 - 46,000; Full time

Job summary

Sherwin-Williams in Fresno, CA is seeking a Customer Service Specialist to work with wholesale and retail customers, determine needs, explain Sherwin-Williams products, and recommend solutions. You will resolve concerns and help maintain product quality and store standards while aiming for strong sales results.

The role requires English and Spanish communication, a valid driver’s license, ability to lift up to 70 pounds, and willingness to work evenings and weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must read, write, comprehend, and communicate in English.
• Must read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Cash handling

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

Sherwin-Williams in Fresno, CA is seeking a Customer Service Specialist to work with wholesale and retail customers, determine needs, explain Sherwin-Williams products, and recommend solutions. You will resolve concerns and help maintain product quality and store standards while aiming for strong sales results.

The role requires English and Spanish communication, a valid driver’s license, ability to lift up to 70 pounds, and willingness to work evenings and weekends.