Paint & Customer Solutions Specialist

Sherwin-Williams; Aurora (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Aurora, CO is seeking a Customer Service Specialist to assist customers in-store and by phone, promoting products and services while achieving sales goals.

The role emphasizes accuracy in transactions, product knowledge, and delivering an exceptional customer experience in a fast-paced retail setting. Benefits and stable scheduling support team success at this location.

Qualifications

• Minimum age 18 and legal right to work in the United States.
• Valid driver’s license may be required for deliveries.
• Strong customer service and cash-handling abilities.
• Ability to multitask in a fast-paced retail environment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist in deliveries, as needed.
• Remain knowledgeable on products offered and discuss available options.

Skills

Customer service

Retail sales

Communication

Bilingual (English/Spanish)

Education

High School diploma or GED

Job description

Sherwin-Williams in Aurora, CO is seeking a Customer Service Specialist to assist customers in-store and by phone, promoting products and services while achieving sales goals.

The role emphasizes accuracy in transactions, product knowledge, and delivering an exceptional customer experience in a fast-paced retail setting. Benefits and stable scheduling support team success at this location.