Paint & Customer Service Specialist (Retail)

Sherwin-Williams; Buffalo (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Buffalo, NY is seeking a Customer Service Specialist to support wholesale and retail customers, determine needs, and recommend solutions. You will resolve customer concerns and strive for maximum satisfaction while maintaining product quality and store standards.

Responsibilities include assisting customers in person and by phone, processing sales, stocking shelves, and helping with deliveries.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• Internal Sherwin-Williams employees must meet performance expectations (3) and complete HR Cloud eLearning.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail experience

Delivery experience

Spanish language

Education

High School diploma or GED

Job description

Sherwin-Williams in Buffalo, NY is seeking a Customer Service Specialist to support wholesale and retail customers, determine needs, and recommend solutions. You will resolve customer concerns and strive for maximum satisfaction while maintaining product quality and store standards.

Responsibilities include assisting customers in person and by phone, processing sales, stocking shelves, and helping with deliveries.