Paint & Customer Service Specialist — Full-Time

The Sherwin-Williams Company; Portage (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Branch Customer Service Specialist to work at Store #1778 in Kalamazoo, MI, with time supporting the Portage location as needed. You will assist customers in person and by phone, determine needs, present products, and process transactions while aiming to meet sales goals and maintain high store standards.

Ideal candidates have strong customer service skills, are willing to lift up to 70 lbs, hold a valid driver’s license, and can work evenings/weekends.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, including evenings and weekends
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed HR Cloud eLearning courses required for your current position
• Preferred: High School diploma or GED
• Preferred: 1 year of delivery/retail/customer service experience
• Preferred: experience selling paint and paint-related products
• Preferred: experience operating tinting and mixing equipment
• Ability to read/write Spanish (multilingual)

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Communication

Cash handling

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Branch Customer Service Specialist to work at Store #1778 in Kalamazoo, MI, with time supporting the Portage location as needed. You will assist customers in person and by phone, determine needs, present products, and process transactions while aiming to meet sales goals and maintain high store standards.

Ideal candidates have strong customer service skills, are willing to lift up to 70 lbs, hold a valid driver’s license, and can work evenings/weekends.