Multi-Location Branch Customer Service Specialist

The Sherwin-Williams Company; Kalamazoo (MI); On-site; USD 20,000 - 28,000; Full time

Job summary

The Sherwin-Williams Company in Kalamazoo, MI is seeking a Branch Customer Service Specialist. You will assist customers in person and over the phone, determine needs, present products, and help achieve monthly and yearly sales goals.

You will be part of Store #1778, with responsibilities that include stocking shelves, tinting/mixing products, processing transactions, and supporting delivery tasks as needed. The role requires a strong customer focus and excellent communication skills.

Qualifications

• Must have strong customer service and sales abilities.
• Must be able to communicate clearly with customers and team members.
• Bilingual abilities, especially Spanish, are a plus.

Responsibilities

• Deliver excellent customer service at the store and over the phone.
• Assist customers in selecting products and services that meet their needs.
• Pull products from floor/warehouse, tint and mix as needed, and process transactions accurately.

Skills

Customer service

Sales

Communication

Spanish language

Education

High School diploma or GED

Job description

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Branch Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #1778 located at: 5212 E ML Avenue Kalamazoo, MI 49048. This role will spend at least 20% of their time supporting the Store in Portage, Michigan Store 1105.
This role is Full Time
Pay Starts at $17.50

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish