Paint & Customer Service Specialist - Full-Time

Sherwin-Williams; Machesney Park (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist at Store #1781 in Machesney Park, IL. The role involves assisting customers, answering questions about paints and coatings, and ensuring high service standards to meet store sales goals.

The position requires lifting up to 50–70 lbs, flexibility for evenings/weekends, and a valid driver’s license. Training and internal HR Cloud courses may apply for internal candidates.

Qualifications

• Must be at least 18 years old.
• Eligible to work in the United States without sponsorship.
• Valid, unrestricted Driver’s License.
• Able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Willing to work evenings and weekends.
• If internal to Sherwin-Williams, must have completed HR Cloud eLearning courses for your current position.
• If internal to Sherwin-Williams, must have a meets expectations rating on your most recent performance appraisal.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Spanish language

Driver's license

Education

High School diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist at Store #1781 in Machesney Park, IL. The role involves assisting customers, answering questions about paints and coatings, and ensuring high service standards to meet store sales goals.

The position requires lifting up to 50–70 lbs, flexibility for evenings/weekends, and a valid driver’s license. Training and internal HR Cloud courses may apply for internal candidates.