Paint & Customer Experience Specialist

Sherwin-Williams; Springfield (VT); On-site; USD 29,000 - 38,000; Full time

Job summary

Sherwin-Williams in Springfield, VT is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions.

You will process transactions, stock shelves, assist with deliveries, and help maintain product displays while aiming to meet monthly and yearly sales goals. Candidates should be 18+, legally eligible to work in the U.S., and able to lift up to 50 lbs; bilingual in Spanish is a plus.

Qualifications

• Must be at least 18 years old.
• Legally authorized to work in the United States without sponsorship.
• Ability to lift up to 50 lbs and occasional up to 70 lbs.
• Willing to work evenings and weekends as required.
• Internal Sherwin-Williams employees should have a 3 rating or better and completed HR Cloud eLearning.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Cash handling

Multitasking

Bilingual(Spanish)

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

Sherwin-Williams in Springfield, VT is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions.

You will process transactions, stock shelves, assist with deliveries, and help maintain product displays while aiming to meet monthly and yearly sales goals. Candidates should be 18+, legally eligible to work in the U.S., and able to lift up to 50 lbs; bilingual in Spanish is a plus.