Paint & Customer Experience Specialist

Sherwin-Williams; North Palm Beach (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Sherwin-Williams in Florida is seeking a Customer Service Specialist to support retail and wholesale customers by assessing needs, recommending Sherwin-Williams products, and resolving questions. The role emphasizes delivering excellent service while helping achieve store sales goals.

Responsibilities include assisting customers in person and over the phone, processing transactions, stocking shelves, tinting products to specs, and maintaining displays.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work without requiring sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• Internal Sherwin-Williams rating of at least 'meets expectations'.
• Completed all HR Cloud eLearning courses required for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Assist in deliveries and loading/unloading trucks.
• Remain knowledgeable on products and discuss options.

Skills

Customer service

Sales

Multilingual

Driver's license

Education

High School Diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams in Florida is seeking a Customer Service Specialist to support retail and wholesale customers by assessing needs, recommending Sherwin-Williams products, and resolving questions. The role emphasizes delivering excellent service while helping achieve store sales goals.

Responsibilities include assisting customers in person and over the phone, processing transactions, stocking shelves, tinting products to specs, and maintaining displays.