Paint & Customer Experience Specialist

The Sherwin-Williams Company; Beaumont (TX); Presencial; USD 17.000 - 26.000; Tempo integral

Resumo da vaga

The Sherwin-Williams Company is seeking a Customer Service Specialist to support both wholesale and retail customers at Store #7733 in Beaumont, TX. You will identify customer needs, recommend suitable products, and resolve issues to maintain maximum client satisfaction while contributing to store sales goals.

You will handle in-store and phone interactions, stay informed about product features, and help maintain clean displays and accurate inventory, while adhering to store policies and safety

Qualificações

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to retrieve material from shelves and lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Responsabilidades

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Remain knowledgeable on products offered and discuss available options.

Conhecimentos

Customer service

Sales

Bilingual

Spanish

Formação

High School diploma or GED

Descrição da vaga

The Sherwin-Williams Company is seeking a Customer Service Specialist to support both wholesale and retail customers at Store #7733 in Beaumont, TX. You will identify customer needs, recommend suitable products, and resolve issues to maintain maximum client satisfaction while contributing to store sales goals.

You will handle in-store and phone interactions, stay informed about product features, and help maintain clean displays and accurate inventory, while adhering to store policies and safety