Paint & Color Specialist (PBE) - Customer Growth

O'Reilly Automotive Stores, Inc.; Bastrop (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental & vision insurance

Tuition assistance

Job summary

O’Reilly Auto Parts is seeking a PBE Specialist to build relationships with PBE customers, provide color matching expertise, and assist with OEM color formulas and product selection in a busy store in Bastrop, LA.

You will maintain equipment, manage PBE inventory, coordinate with Store Manager and District Manager, and promote company service programs while delivering exceptional customer service to both retail and professional customers.

Qualifications

• Strong communication skills both verbal and written.
• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Desired: Automotive paint and body knowledge or experience.
• Technical schooling.
• Desired: Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Develop strong relationships with PBE customers, retail and professional.
• Offer color matching expertise and paint product selection advice.
• Identify OEM paint codes, enter formulas and mix according to specifications.
• Utilize color matching tools and maintain mixing room, equipment, and counter.
• Manage PBE inventory, cycle counts, and collaborate on pricing with store leadership.
• Coordinate with Delivery Specialists and Installer Service to ensure service efficiency.
• Promote company service programs and assist with labor claims or warranty information.
• Train other team members in PBE sales and technical questions.
• Maintain relationships with PBE contracted customers and report issues.
• Stay updated on PBE industry news, EPA & OSHA regulations, and compliance.

Skills

Strong communication

Alphanumeric matching

Customer service

Multitasking

Automotive knowledge

Technical schooling

Spanish language

Education

Technical schooling

Job description

O’Reilly Auto Parts is seeking a PBE Specialist to build relationships with PBE customers, provide color matching expertise, and assist with OEM color formulas and product selection in a busy store in Bastrop, LA.

You will maintain equipment, manage PBE inventory, coordinate with Store Manager and District Manager, and promote company service programs while delivering exceptional customer service to both retail and professional customers.