Paid Summer Customer Support Internship — Mentored

Textron; Wichita (KS); On-site; USD 11,021,000 - 13,776,000; Full time

Benefits offered by this job

Prepaid stipend

Mentorship and training

Real project work

Job summary

Textron Aviation in Wichita invites ambitious students to apply for the 2027 Internship in Customer Support (Customer Service Relations). You’ll handle customer inquiries, process subscription orders, and perform basic troubleshooting for publications and Viewer apps, gaining real project experience with a mentorship focus.

You’ll work with multiple departments to ensure quality service, develop professional communication skills, and contribute toward Textron Aviation's customer satisfaction

Qualifications

• Pursuing Bachelor's degree in Aviation, Business Management, Psychology, or related field.
• Professional and diplomatic demeanor.
• Excellent customer service and communication skills.
• Interest in business, accounting practices, and aircraft publications.
• Experience in general business/office/customer procedures.

Responsibilities

• Impact the profitability of the Company through assisting with strategic and tactical management decisions and new business development results.
• Receives, interprets, accepts, and enters incoming publication/subscription orders utilizing the publication/subscription ordering database and financial system.
• Develop familiarity with all technical publications/subscriptions.
• Screens customers through Restricted Party Screening system.
• Utilizes Paymentech for processing customer credit card information.
• Monitors applicable customer accounts to ensure funds are available for purchases.
• Proficient in Publication Viewer (1View) level one troubleshooting to assist customers with issues and determine when to pass the customer to Tier 2.
• Knowledgeable in Textron Aviation publication apps and advise customers how to access them.
• Advises customers of product delivery information, pricing, and backordered item delivery times.
• Provides feedback from customers regarding service, subscription, and publication matters.

Skills

Customer service

Communication

Diplomacy

Business interest

Office procedures

Education

Bachelor's degree in Aviation/Business/Psychology

Job description

Textron Aviation in Wichita invites ambitious students to apply for the 2027 Internship in Customer Support (Customer Service Relations). You’ll handle customer inquiries, process subscription orders, and perform basic troubleshooting for publications and Viewer apps, gaining real project experience with a mentorship focus.

You’ll work with multiple departments to ensure quality service, develop professional communication skills, and contribute toward Textron Aviation's customer satisfaction