2027 Internship - Customer Support

Textron; Wichita (KS); On-site; USD 89,000 - 134,000; Full time

Benefits offered by this job

Paid stipend

Mentorship program

Real project work

401(k) vesting credit

Flexible schedules

Job summary

Textron Aviation is offering a 2027 Internship in Customer Support in Wichita, KS. You will assist with warranty inquiries, coordinate aftermarket supply chain activities, and foster relationships with suppliers to improve service levels.

Qualifications include pursuing a Bachelor’s degree in Business Management, Supply Chain, Aircraft Management, or related fields, plus strong communication and teamwork skills. The program runs 10 weeks, 40 hours per week, onsite.

Qualifications

• Excellent oral, interpersonal, and written communication skills.
• Excellent customer service skills.
• Good computer skills.
• Self-motivated, disciplined, and able to work in a team environment to meet department level objectives.
• Excellent project management skills.

Responsibilities

• Manage the integration and implementation of new or revised programs within the parts distribution network.
• Support internal and external customers providing timely resolutions. Coordinate regularly with stakeholders including IT, Engineering, Global Logistics, Authorized Service Facilities, Regulatory Compliance.
• Collect and analyze data to improve internal strategy for customer support.
• Provide prompt and satisfactory warranty resolutions and collaborate with other functions to address product issues and prevent future occurrences.
• Build and maintain strong supplier relationships to ensure timely delivery of goods and services.

Skills

Oral communication

Interpersonal skills

Written communication

Customer service

Project management

Education

Bachelor’s in Business Management

Bachelor’s in Supply Chain

Bachelor’s in Aircraft Management

Other related field

Job description

2027 Internship - Customer Support

Description

Why This Internship

As an intern with Textron, you’ll gain hands‑on experience while exploring your interests and building new skills. You’ll be supported and challenged to contribute in meaningful ways – working on real projects alongside experienced professionals to prepare for future success.

JOB SUMMARY:

Interns will play a vital role in enhancing efficiency and effectiveness through implementing new processes, revising existing programs, and fostering teamwork on collaborative projects. Their key responsibilities will include assisting the coordination of the aftermarket supply chain, providing exceptional customer support regarding warranty inquiries, and cultivating strong relationships with suppliers.

JOB RESPONSIBILITIES:

• Manage the integration and implementation of new or revised programs, plans, strategies, or processes within the parts distribution network.

• Support internal and external customers providing timely resolutions. Coordinate regularly with the organization’s stakeholders, including but not limited to: Information Technology, Engineering, Corporate Global Logistics Team, Authorized Service Facilities, Regulatory Compliance Team

• Collect and analyze data to improve internal strategy for customer support.

• Customer Warranty Support: Provide prompt and satisfactory resolutions to maintain a positive customer experience. Collaborate with other functional areas to address product issues and prevent future warranty occurrences.

• Supplier Relations: Build and maintain strong relationships with suppliers to ensure timely delivery of goods and services. Monitor supplier performance and address any issues that may arise.

Qualifications

EDUCATION/EXPERIENCE:

Pursuing Bachelor’s degree in:

• Business Management

• Supply Chain

• Aircraft Management

• Other related field

QUALIFICATIONS:

• Excellent oral, interpersonal, and written communication skills

• Excellent customer service skills

• Good computer skills

• Self‑motivated, disciplined, and able to work in a team environment to meet department level objectives

• Excellent project management skills

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F‑1 students and J‑1 exchange visitors who will need employment sponsorship.

Summer internships are 40 hours per week typically from late‑May to early‑August lasting 10 weeks.

Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Textron Aviation Inc. must comply with U.S. export control laws. If a position requires access to information controlled under U.S. regulations applicant must be eligible to meet any requirements to access controlled information.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Why You’ll Love Interning at Textron

This internship is more than a summer experience — offering mentorship, training, and meaningful, hands‑on work that helps you build confidence, develop new skills, and take real steps toward your career goals.

Our benefits include:

• Paid, full‑time 10‑week summer internship with a prepaid stipend

• Mentorship, training, and development opportunities

• Real project work and hands‑on experience

• Service time credited toward 401(k) vesting upon full‑time employment

• Alternative work schedules at select locations

About Textron

Textron is a global Fortune 500 company with a diverse portfolio of industry leading brands, including Bell, Beechcraft, Cessna, Pipistrel, Jacobsen, Kautex, Lycoming, E‑Z‑GO, and Textron Systems. We foster a culture where curiosity is encouraged, ideas are valued, and innovation drives real‑world solutions.

Join Textron and build a career where your work makes an impact, your ideas are valued, and your growth is supported.

Recruiting Timeline:

Applications for this position will be accepted through October 31, 2026. The application window may be shortened or extended based on candidate flow and business needs.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company: Textron Aviation
Primary Location: US-Kansas-Wichita
Job Function: Business Development
Schedule: Full‑time
Job Level: Individual Contributor
Job Type: Internship / Co-Op
Shift: First Shift