Summer Customer Support Intern - Subscriptions & Service

Textron; Wichita (KS); On-site; USD 6,000 - 8,000; Part time

Benefits offered by this job

Stipend provided

Mentorship program

Hands‑on project work

401(k) service time credit

Job summary

Textron Aviation is offering a 10‑week, paid internship in Wichita for hands‑on customer support, focusing on non-technical needs and subscriptions. You will process orders, assist with invoicing, and provide first‑level troubleshooting for Publication Viewer 1View.

The program emphasizes mentorship, real project work, and opportunities to develop professional communication and business skills. Onsite work is required for the duration of the internship.

Qualifications

• Pursuing Bachelor’s degree in Aviation, Business Management, Psychology, Social Science, or other related field.

Responsibilities

• Impact the profitability of the Company through assisting with strategic and tactical management decisions and new business development results.
• Receives, interprets, accepts, and enters incoming publication/subscription orders utilizing the publication/subscription ordering database and financial system.
• Develop familiarity with all technical publications/subscriptions.
• Screens customers through Restricted Party Screening system.
• Utilizes Paymentech for processing customer credit card information.
• Monitors applicable customer accounts to ensure funds are available for purchases.
• Proficient in Publication Viewer (1View) level one troubleshooting to assist customers with issues and determine when to pass the customer to Tier 2.
• Knowledgeable in the current Textron Aviation publication apps as available and advise customers how to access them.
• Advises customers of product delivery information, pricing, and backordered item delivery times.
• Provides feedback from customers regarding service, subscription, and publication matters via reports and meetings as required for improving Textron Aviation’s competitive position.
• Provides feedback and recommendations for process improvements to better achieve department objectives.
• Works daily with numerous departments within Textron Aviation to establish good working relationships and ensure the customer receives the best service possible at all times.
• Processes intensive customer email correspondence displaying professional writing proficiencies.

Skills

Professional demeanor

Customer service

Verbal communication

Written communication

Business interest

Office procedures

Education

Bachelor’s degree (Pursuing) in Aviation/Business/Related field

Job description

Textron Aviation is offering a 10‑week, paid internship in Wichita for hands‑on customer support, focusing on non-technical needs and subscriptions. You will process orders, assist with invoicing, and provide first‑level troubleshooting for Publication Viewer 1View.

The program emphasizes mentorship, real project work, and opportunities to develop professional communication and business skills. Onsite work is required for the duration of the internship.