2027 Internship - Customer Support Engineer

Textron; Wichita (KS); On-site; USD 20,000 - 27,000; Full time

Job summary

Textron Aviation is offering a 2027 internship in Wichita, KS, to provide hands-on engineering coordination between customers, Marketing, and Engineering/Manufacturing. You will prepare technical proposals, support service facilities, and assist with field service operations on Textron Aviation products.

The program runs 10 weeks in the summer, with full-time hours and a prepaid internship stipend. Applicants must be authorized to work in the U.S.

Qualifications

• Pursuing a Bachelor’s degree in a related engineering field.
• Interest in aerospace and avionics preferred.
• Ability to work in a team and communicate effectively.

Responsibilities

• Prepare technical data and problem summaries for internal teams.
• Sustain technical files for product improvements.
• Analyze discrepancy reports and coordinate corrective actions.
• Liaise between Field Service and Manufacturing on customer problems.
• Assist on-site at Textron Aviation service centers during investigations.
• Support coordination of equipment suppliers to maximize reliability.

Skills

Communication skills

Customer service

Teamwork

Problem solving

Education

Aircraft Management

Aerospace Engineering

Avionics Engineering

Mechanical Engineering

Other related field

Job description

2027 Internship - Customer Support Engineer

Description

Why This Internship

As an intern with Textron, you’ll gain hands‑on experience while exploring your interests and building new skills. You’ll be supported and challenged to contribute in meaningful ways – working on real projects alongside experienced professionals to prepare for future success

JOB SUMMARY

To provide technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing. Prepares technical proposals and problem summaries for company wide usage. Provides Service facilities, Field Service personnel and aircraft operators with technical assistance regarding all Fleet Programs.

JOB RESPONSIBILITIES

• Prepare technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems.
• Sustain technical files of existing and potential product improvements and serialized production changes.
• Analyze discrepancy reports concerning Textron Aviation Fleet Program products. Coordinates corrective action with Manufacturing.
• Acts as liaison between Field Service and Manufacturing on customer problems and corrective measures.
• Support the on‑site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation.
• Assist with the preparation of technical programs for operators conferences and technical seminars.
• Support the team and assist with the coordination of equipment suppliers to achieve maximum reliability from installed equipment on Textron Aviation products.

Qualifications

EDUCATION / EXPERIENCE

Pursuing Bachelor’s degree in:

• Aircraft Management
• Aerospace Engineering
• Avionics Engineering
• Mechanical Engineering
• Other related field

QUALIFICATIONS

• Excellent oral, interpersonal, and written communication skills
• Excellent customer service skills
• Good computer skills
• Self‑motivated, disciplined, and able to work in a team environment to meet department level objectives

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F‑1 students and J‑1 exchange visitors who will need employment sponsorship.

Textron Aviation Inc. must comply with U.S. export control laws. If a position requires access to information controlled under U.S. regulations applicant must be eligible to meet any requirements to access controlled information.

Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks

Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Why You’ll Love Interning at Textron

This internship is more than a summer experience — offering mentorship, training, and meaningful, hands‑on work that helps you build confidence, develop new skills, and take real steps toward your career goals.

Our benefits include:

• Paid, full‑time 10‑week summer internship with a prepaid stipend
• Mentorship, training, and development opportunities
• Real project work and hands‑on experience
• Service time credited toward 401(k) vesting upon full‑time employment
• Alternative work schedules at select locations

About Textron

Textron is a global Fortune 500 company with a diverse portfolio of industry leading brands, including Bell, Beechcraft, Cessna, Pipistrel, Jacobsen, Kautex, Lycoming, E‑Z‑GO, and Textron Systems. We foster a culture where curiosity is encouraged, ideas are valued, and innovation drives real‑world solutions.

Join Textron and build a career where your work makes an impact, your ideas are valued, and your growth is supported.

Recruiting Timeline

Applications for this position will be accepted through October 31, 2026. The application window may be shortened or extended based on candidate flow and business needs.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company: Textron Aviation
Primary Location: US-Kansas-Wichita
Job Function: Business Development
Schedule: Full‑time
Job Level: Individual Contributor
Job Type: Internship / Co‑Op
Shift: First Shift
Job Posting: 09/01/2026, 12:00:00 AM
Job Number: 342306