Paid IT Internship — Helpdesk & On-Call Support

Enerfab; Blue Ash (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

Enerfab is offering an IT Internship in Blue Ash, OH, reporting to the IT Operations Manager. The role provides internal support to a diverse internal client base, from field workers to the executive team, across hardware, software, and productivity tools.

The intern will install and configure laptops, printers, VoIP phones, and software, assist with onboarding, and resolve issues via in-person, phone, and remote sessions while contributing to a strong service mindset and knowledge-base usage.

Qualifications

• Currently enrolled in collegiate program working towards a degree in Information Technology or related degree.
• Be willing to work periodic overtime, including an on-call rotation.
• Possess good verbal/written skills to provide effective phone, desk-side, and email support.
• Possess knowledge of computer network hardware.
• Have proficiency in Microsoft Operating system.

Responsibilities

• Provide technical assistance over the phone, electronically (email, chat, texting), and in person to both internal users and external customers.
• Install, test and configure new laptops, printers, VoIP phones, peripheral equipment and software.
• Provide IT support and resolve problems over remote sessions with end-users.
• Assist with onboarding of new users by deploying new laptops/systems using standard hardware, images and software.
• Diagnose, resolve, and document technical hardware and software issues.
• Become familiar with and use company productivity tools such as the ticketing system, knowledge base, and phone functions.

Skills

Verbal & Written Communication

IT Troubleshooting

Microsoft Windows Proficiency

Network Hardware Knowledge

Education

Pursuing IT-related degree

Tools

Ticketing System

Knowledge Base

Phone Functions

Job description

Enerfab is offering an IT Internship in Blue Ash, OH, reporting to the IT Operations Manager. The role provides internal support to a diverse internal client base, from field workers to the executive team, across hardware, software, and productivity tools.

The intern will install and configure laptops, printers, VoIP phones, and software, assist with onboarding, and resolve issues via in-person, phone, and remote sessions while contributing to a strong service mindset and knowledge-base usage.