Paid HelpDesk Intern

CPM, Inc.; Menomonee Falls (WI); On-site; USD 28,000 - 34,000; Part time

Job summary

CPM, Inc. is seeking a HelpDesk Intern to be the first point of contact for assisting team members with technical questions and troubleshooting. You will work onsite at our Home Office in Menomonee Falls, WI, collaborating with the service desk to resolve issues and support hardware upgrades.

Candidates must be able to work a minimum of 30 hours per week during the Fall 2026 semester. The role offers an hourly pay range of $20.00–$25.00 and opportunities to gain hands-on experience in Windows

Qualifications

• Currently enrolled in, or completed degree program in computer science, network administration, or other computer-related field.
• Prior IT-related work experience (helpdesk, technical support, or similar) strongly preferred.
• Understanding of Windows and Mobile operating systems

Responsibilities

• Respond to first-level Helpdesk requests and provide technical support and problem resolution.
• Communicate and coordinate with end-users through the ticket management system.
• Setup, configure and test Windows image on laptops and desktops.
• Configure peripheral equipment network at new workstations.
• Support IT-Team and organizational projects.

Skills

CS/IT degree

IT helpdesk experience

Windows and mobile OS

Education

Degree in computer science or IT-related field

Job description

Job Category: IT Information Systems Support

As a HelpDesk Intern, you’ll be the first point of contact for helping team members with technical questions and troubleshooting. You’ll work closely with our service desk team to solve issues, handle requests, and assist with hardware upgrades. This role is a great opportunity to build both technical and communication skills while collaborating with people across the organization. You will report to our Helpdesk Supervisor and work onsite at our Home Office located in Menomonee Falls, WI

Candidates must be able to work a minimum of 30 hours per week during the Fall 2026 semester.

Position Specifics:

• Pay Range: $20.00 - $25.00 per hour

Must be able to work minimum of 30 hours per week or full-time

• Respond to first-level Helpdesk requests and provide technical support and problem resolution.


• Communicate and coordinate with end-users through the ticket management system.


• Setup, configure and test Windows image on laptops and desktops.


• Configure peripheral equipment network at new workstations.


• Support IT-Team and organizational projects.

Skills for Success:

• Currently enrolled in, or completed degree program in computer science, network administration, or other computer-related field


• Prior IT-related work experience (helpdesk, technical support, or similar) strongly preferred.


• Understanding of Windows and Mobile operating systems

Why You'll Love Life at Continental:

Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:

• Foundational Experiences: Through our internship program, you will build upon your skills and work on projects that make an impact! Learn more about our dynamic internship program here !


• Career Growth :You’ll have the tools, training, and opportunities to build a foundational career in your field of interest. As an intern, you gain experience through hands-on training, meaningful project work, collaboration, and applicable on-the-job experience. In addition, interns are exposed to all areas of our business to further their learning and professional growth.


• Balance:We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with vacation time, paid holidays, and half-days on Fridays during designated months.


• Community & Connection:Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental eventshere !


• Culture of Belonging:The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.