Intern - IT HelpDesk

Ahern; Fond du Lac (WI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Paid internship

Relocation support

Exceptional benefits

Networking and career development opportunities

Real-world experience

Learn from industry experts

Job summary

Ahern seeks an IT HelpDesk Intern in Fond du Lac, WI, offering hands-on experience with end-user support. Interns will work independently, analyzing and troubleshooting issues while receiving mentorship from industry experts.

This paid internship includes benefits like a housing stipend, access to 401(k), and opportunities for professional development. Join Ahern for a meaningful internship experience.

Qualifications

• Candidates must be enrolled in a related Associate’s, Technical, or Bachelor’s Degree program.
• Must be able to work part-time on-site during the school year and full-time in the summer.
• Experience working on laptops and computers is required.

Responsibilities

• Provide end-user support via phone, email, and walk-ins.
• Analyze and troubleshoot problems with laptops and computers.
• Learn to image, configure, and deploy end-user laptops.

Skills

Customer service skills

Experience with laptops and computers

Knowledge of Microsoft Windows and Office

Education

Enrolled in a related Associate's, Technical, or Bachelor's Degree program

Job description

Nearly 90% of our Interns rate their experience with us as well above average and 80% of our Interns accept full‑time roles after graduation. Why? Because at Ahern, Internships aren’t about making coffee or running errands - they’re about building your future with hands‑on experience.

With more than 145 years as a family‑owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability and support. We have an exciting opportunity for a Intern - IT HelpDesk located in Fond du Lac, WI.

How You Will Contribute

You will work independently on delegated tasks under the direction of Support Specialists to provide end‑user support via phone, email and walk‑ins. You will be responsible for analyzing and troubleshooting problems to a successful conclusion. In addition, you will learn how to image, configure, and deploy end‑user laptops.

What You Need To Qualify

Candidates must be enrolled in a related Associate’s, Technical, or Bachelor’s Degree program. Candidates must be able to work part‑time hours on site in Fond du Lac during the school year and full‑time hours in the summer. Qualified candidates should have prior experience working on laptops and computers. You should have knowledge and experience with the latest Microsoft Windows and Office suite versions. Strong customer‑service skills are also needed.

What’s in it for you?

As an Intern, you are empowered with genuine hands‑on work experience, allowing you to make a meaningful impact and contribute to Ahern’s success.

Why complete your Internship at Ahern?

• Paid Internship: Get compensated for the meaningful work you contribute
• Relocation Support: Need to move for your Internship? We’ve got you covered with a housing stipend to ease the transition
• Exceptional Benefits: Ahern offers company benefits for Interns, including access to 401(k), mental health resources, and personal and professional development opportunities
• Real‑World Experience: Apply your classroom learning by working on exciting, hands‑on projects that make a real difference - saving lives, protecting the environment, and ensuring personal comfort and well‑being.
• Learn from the Best: Gain hands‑on experience and be mentored by industry experts who are passionate about sharing their knowledge and helping you succeed.
• Networking and Career Development: Attend our companywide Intern Event, where you’ll connect with fellow Interns, network with company leaders, and learn career skills. Plus, enjoy fun activities like go‑karting or river cruises!

By joining Ahern, you’ll gain the stability of a company that’s been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don’t settle for just any job - experience what it’s like to work for the best!

Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.