PACU Unit Coordinator: Patient Flow & Care Liaison

Beth-Israel-Lahey-Health; Boston (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health is seeking staff to facilitate smooth unit operations in the PACU, coordinating patient flow, admissions, discharges, and transfers while delivering outstanding service to patients, families, and clinicians.

The role partners with nurses, utilizes hospital information systems, and ensures timely communication and data accuracy. Experience in customer service and basic computer skills are preferred.

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 0-1 years related work experience required.
• Prior customer service experience.
• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.

Responsibilities

• Facilitates patient flow through the unit.
• Coordinates admissions with admitting, nursing staff and admission facilitator.
• Assists providers and ensures availability of needed supplies.
• Obtains and communicates information for requested tests and procedures.
• Coordinates registration process for established protocols.
• Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice.
• Greets and directs patients, families, visitors and staff.
• Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors.
• Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input.
• Serves as a point person for resolution of IS issues.
• Maintains basic competency in trouble shooting printer/copier/fax issues.
• Ensures patients are properly charged for equipment, supplies and outside purchases.
• Coordinates special purchase for patient care needs (e.g. specialty beds).
• Ensures that all equipment in the unit is adequately maintained.
• Maintains equipment logs.
• Performs/monitors activities related to JCAHO.
• Manages the unit based patient valuable program.
• Investigates lost belongings, maintains tracking logs and provides detailed summary as requested.
• Reports unresolved losses to Operations Coordinator.

Skills

Customer service mindset

Basic computer skills

Education

Associate's degree

Tools

Web-based applications

Job description

Beth Israel Lahey Health is seeking staff to facilitate smooth unit operations in the PACU, coordinating patient flow, admissions, discharges, and transfers while delivering outstanding service to patients, families, and clinicians.

The role partners with nurses, utilizes hospital information systems, and ensures timely communication and data accuracy. Experience in customer service and basic computer skills are preferred.