PACT Medical Support Coordinator

U.S. Department of Veterans Affairs; McMinnville (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking Advanced Medical Support Assistants (AMSA) at the VA Clinic McMinnville. The AMSA supports a Patient Aligned Care Team (PACT) model, ensuring smooth outpatient appointments and providing essential assistance in care and treatment for Veterans.

Applicants may be referred if requirements are not yet met; full hiring is contingent on meeting all criteria. The role emphasizes scheduling, patient data accuracy, and collaboration with clinicians to

Qualifications

• Advanced knowledge of the health care process as it relates to access to care.
• Knowledge of policies and procedures for interdisciplinary care delivery affecting patient flow.
• Advanced medical terminology understanding.
• Ability to collaborate with clinicians across multiple disciplines.
• Ability to set priorities and organize work to meet deadlines.
• Effective communication with internal and external customers.

Responsibilities

• Assist Veterans to ensure smooth outpatient appointments within the PACT model.
• Support coordination of care, including scheduling and coordinating referrals.
• Maintain accurate patient demographics and insurance information at check-in.
• Participate in clinic huddles to determine daily needs and priorities.
• Assist with transfers to other facilities as needed and manage related documentation.

Skills

Access to care processes

Patient scheduling

Interdisciplinary collaboration

Communication with patients

Data accuracy

Prioritization and organization

Education

High school diploma or equivalent

Job description

U.S. Department of Veterans Affairs is seeking Advanced Medical Support Assistants (AMSA) at the VA Clinic McMinnville. The AMSA supports a Patient Aligned Care Team (PACT) model, ensuring smooth outpatient appointments and providing essential assistance in care and treatment for Veterans.

Applicants may be referred if requirements are not yet met; full hiring is contingent on meeting all criteria. The role emphasizes scheduling, patient data accuracy, and collaboration with clinicians to