PACT Medical Support Assistant – Day Shift

U.S. Department of Veterans Affairs; Lewiston (ID); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Federal pension/401K

Telework: Not Available

Job summary

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant at the Lewiston CBOC. The role supports Patient Aligned Care Teams or specialty care within the Health Administration Service Line, coordinating clinic flow and patient access.

Responsibilities include team collaboration, appointment management, and electronic recordkeeping to ensure timely care. Monday through Friday, with benefits such as definitive time off and parental leave.

Qualifications

• High school diploma or GED required.
• English language proficiency required.
• US citizenship requirement.
• GS-06 level with one year of creditable experience.

Responsibilities

• Coordinate clinic utilization using reports and ensure clinic setup supports patient care.
• Maintain communication with patient, interdisciplinary team, VA centers, and other agencies.
• Process secure messages and notify patients of lab results.
• Develop and manage tracking for follow-up care (consults, tests).
• Participate in team huddles and plan patient care; adjust priorities to meet deadlines.
• Enter information into electronic records and support continuity of care.

Skills

Scheduling care coordination

Interdisciplinary collaboration

Communication skills

Prioritization

Electronic health records

Education

High school diploma or GED

Tools

None

Job description

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant at the Lewiston CBOC. The role supports Patient Aligned Care Teams or specialty care within the Health Administration Service Line, coordinating clinic flow and patient access.

Responsibilities include team collaboration, appointment management, and electronic recordkeeping to ensure timely care. Monday through Friday, with benefits such as definitive time off and parental leave.