PACS Support Engineer - Remote RIS/HL7 Expert

RadNet, Inc.; Somerville (MA); Remote; USD 75,000 - 100,000; Full time

Job summary

RadNet, Inc. is seeking a Technical Services Engineer, RIS to be the first point of contact for users, delivering expert support and troubleshooting for RIS/healthcare IT systems.

You will work with cross-functional teams to resolve incidents, maintain service quality, and continuously improve support processes. The role requires 5+ years in IT support, healthcare/radiology experience, and strong Windows/Linux, MSSQL, and cloud skills.

Qualifications

• Bachelor’s degree in Information Technology, Healthcare Informatics, or related field or equivalent professional experience.
• Minimum of 5 years in IT support roles.
• Minimum of 3 years in healthcare/radiology-focused technical support.
• Strong knowledge of Windows operating systems (Windows 7+).
• Strong Linux system administration and command-line experience.
• Experience with MSSQL and relational databases.
• Experience with RIS, DICOM, HL7, EMR systems.
• Exposure to public cloud environments and cloud-based integrations.
• Familiarity with scripting, data serialization, and SSRS.
• Strong troubleshooting, analytical thinking, and customer service skills.

Responsibilities

• Serve as the primary RIS technical support resource for customer healthcare IT projects.
• Provide second-level support for RIS and healthcare IT systems; troubleshoot escalated issues.
• Respond to customer inquiries via phone, email, and ticketing systems.
• Coordinate projects and own tasks; be the main customer contact for resolutions.
• Collaborate with IT, Product, Engineering and PM teams to resolve complex issues.
• Monitor and triage support queues; assign tickets to appropriate teams.
• Maintain detailed incident records in the ticketing system.
• Contribute to process improvements and knowledge base documentation.
• Ensure compliance with healthcare regulatory standards and internal IT policies.
• Support relationships with customers through proactive communication.

Skills

Windows OS

Linux admin

MSSQL

Networking concepts

RIS/DICOM/HL7/EMR

Public cloud

SSRS

ITIL processes

Customer service

On-call rotations

Education

Bachelor’s degree in Information Technology/Healthcare Informatics or related field

Tools

SSRS

Ticketing systems

Cloud platforms (AWS/Azure)

DICOM/HL7 tools

Job description

RadNet, Inc. is seeking a Technical Services Engineer, RIS to be the first point of contact for users, delivering expert support and troubleshooting for RIS/healthcare IT systems.

You will work with cross-functional teams to resolve incidents, maintain service quality, and continuously improve support processes. The role requires 5+ years in IT support, healthcare/radiology experience, and strong Windows/Linux, MSSQL, and cloud skills.