Remote PACS/RIS Support Specialist

Intelerad; Oregon; Hybrid; USD 60,000 - 80,000; Full time

Job summary

Intelerad System Support Specialist I helps deliver reliable technical support for radiology IT systems across hospitals and imaging centers. You diagnose and resolve issues in RIS, PACS, and VNA, collaborating with radiologists, technologists, and IT teams to minimize downtime and maintain clinical workflows efficiently.

The role requires knowledge of DICOM/HL7/IHE, Windows Server, SQL databases, and ticketing tools.

Qualifications

• 2+ years of experience in Healthcare IT, with exposure to radiology systems support or a closely related technical discipline.
• Working knowledge of PACS, RIS, VNA, and medical imaging workflows or equivalent.
• Familiarity with DICOM, HL7, IHE, and healthcare interoperability standards.
• Experience with Windows Server environments (2012, 2016, 2019, 2022+), networking fundamentals, and SQL Server or Oracle databases.
• Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow.
• Strong analytical and problem-solving skills with ability to diagnose technical issues efficiently and elevate appropriately.
• Clear, professional communication skills with the ability to engage effectively with both technical and clinical personnel.
• Ability to manage multiple priorities in a fast-paced healthcare environment, working both independently and collaboratively.
• Understanding of cybersecurity best practices and HIPAA compliance requirements.

Responsibilities

• Deliver technical support and troubleshooting for radiology IT systems including RIS, PACS, and Vendor Neutral Archives (VNA), ensuring system availability and performance that supports uninterrupted patient care delivery
• Collaborate with clinical and IT stakeholders — including radiologists and technologists — to diagnose system issues, streamline workflows, and implement solutions that improve operational efficiency and the end-user experience
• Support healthcare interoperability standards including DICOM, HL7, and IHE to maintain seamless integration between imaging systems and electronic health records
• Accurately document all troubleshooting activities, resolutions, and technical procedures, contributing to a shared knowledge base that drives continuous improvement and team effectiveness
• Ability to handle sensitive patient data in compliance with applicable privacy regulations
• The shift for this role is 11am-730pm Eastern time Monday-Friday

Skills

Healthcare IT

Radiology systems

Analytical skills

Communication skills

multitasking

Education

Bachelor's degree in Computer Engineering or related field

Tools

Windows Server

SQL Server

Oracle databases

Salesforce ServiceCloud

Zendesk

ServiceNow

PowerShell

Bash

Python

Job description

Intelerad System Support Specialist I helps deliver reliable technical support for radiology IT systems across hospitals and imaging centers. You diagnose and resolve issues in RIS, PACS, and VNA, collaborating with radiologists, technologists, and IT teams to minimize downtime and maintain clinical workflows efficiently.

The role requires knowledge of DICOM/HL7/IHE, Windows Server, SQL databases, and ticketing tools.