Packaged Gases Inside Sales & Customer Service

Matheson Tri-Gas; Fort Lauderdale (FL); On-site; USD 58,000 - 62,000; Full time

Job summary

Matheson Tri-Gas in Fort Lauderdale is seeking a Packaged Gases Customer Service Representative to help drive sales campaigns, schedule appointments, and handle quotes. You will assess customer satisfaction and provide insights to improve products and services.

The role collaborates with SBU Sales Leaders, Sales, Corporate Marketing, and Customer Service. Key duties include making outbound calls to schedule appointments, quoting sales, managing leads, stocking and merchandising tasks, and

Qualifications

• High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
• Excellent customer service skills. Ability to establish and manage customer relationships.
• Ability to work independently and under some pressure to meet deadlines.
• Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to learn NSM's business/product types/organization/transaction systems.
• Excellent Telephone Communications Skills.
• Excellent Organizational Skills.
• Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail).

Responsibilities

• Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers.
• Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
• Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.
• Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order.
• Manages requests for products, price and technical information.
• Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
• Maintains showroom cleanliness by procedures set forth by management.
• Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
• Tracks result of outbound campaign efforts.
• Backs up inbound customer service, as needed.
• Comply with all DOT and OSHA regulations.
• Ensure all safety rules are strictly observed.
• Perform other projects and duties as assigned.

Skills

Outbound calling

Inside sales

Customer service

Microsoft Excel

Organizational skills

Telephone communications

Education

High School diploma

Tools

Microsoft Office

Job description

Matheson Tri-Gas in Fort Lauderdale is seeking a Packaged Gases Customer Service Representative to help drive sales campaigns, schedule appointments, and handle quotes. You will assess customer satisfaction and provide insights to improve products and services.

The role collaborates with SBU Sales Leaders, Sales, Corporate Marketing, and Customer Service. Key duties include making outbound calls to schedule appointments, quoting sales, managing leads, stocking and merchandising tasks, and