Packaged Gases Customer Care & Outreach Rep

Matheson Tri-Gas Inc.; Albuquerque (NM); On-site; USD 28,000 - 34,000; Full time

Job summary

Matheson Tri-Gas is seeking an inside sales/appointment-focused staff member in Albuquerque to drive outbound campaigns, schedule sales appointments, and assist with quotes to grow new business. You will work closely with Sales Leaders, Marketing and Customer Service to assess satisfaction and uncover opportunities.

The role requires strong customer service, communication, and organizational skills, with duties spanning showroom upkeep, lead pre-qualification, and basic warehouse support.

Qualifications

• High School diploma and/or related outbound sales experience.
• Excellent customer service skills and ability to manage customer relationships.
• Ability to work independently and under some pressure to meet deadlines.
• Demonstrates clear and effective speaking manner when explaining information.

Responsibilities

• Place outbound calls to schedule sales appointments with new or existing customers and follow up on satisfaction.
• Provide quotes or close sales when appropriate to gain new business.
• Identify opportunities and relay information to the relevant function for follow up.
• Restock and organize showroom merchandise and keep displays orderly.
• Respond to product, price, and technical information requests.
• Assist in warehouse tasks including shipping, receiving, stocking, labeling.
• Maintain showroom cleanliness and adhere to management procedures.
• Identify lead sources and pre-qualify prospects with sales and marketing.
• Track outcomes of outbound campaigns and report results.
• Back up inbound customer service as needed.
• Comply with DOT and OSHA regulations and safety rules.
• Perform other projects as assigned.

Skills

Customer service

Independent worker

Communication

Telephone skills

Organizational skills

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Matheson Tri-Gas is seeking an inside sales/appointment-focused staff member in Albuquerque to drive outbound campaigns, schedule sales appointments, and assist with quotes to grow new business. You will work closely with Sales Leaders, Marketing and Customer Service to assess satisfaction and uncover opportunities.

The role requires strong customer service, communication, and organizational skills, with duties spanning showroom upkeep, lead pre-qualification, and basic warehouse support.