Field Technician

Gravity IT Resources; Miami (FL); On-site; USD 71,635,000 - 114,616,000; Full time

Job summary

Gravity IT Resources is seeking a Field Technician to support large-scale workstation deployment and end-user support in a fast-paced environment.

You will provision laptops, deploy equipment, troubleshoot issues, and maintain asset records while delivering excellent customer service. Strong knowledge of Windows, Microsoft 365, VPN, and Active Directory is required, along with solid communication skills.

Qualifications

• 2+ years of Desktop Support, Field Services, Help Desk, or End User Computing experience
• Experience provisioning and deploying Windows laptops and desktops
• Experience supporting Microsoft 365 environments
• Experience working in a ticketing system such as ServiceNow
• Knowledge of Active Directory, VPN, and basic network troubleshooting
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work independently and in a team environment
• Ability to lift and move workstation equipment
• Strong customer service orientation
• Professional communication skills
• Ability to explain technical information to non-technical users
• Strong attention to detail
• Organized and process-driven
• Positive attitude and team-first mentality

Responsibilities

• Provision, configure, and deploy laptops and desktop equipment
• Perform workstation setup including monitors, docking stations, keyboards, mice, webcams, and peripherals
• Support end users with hardware, software, connectivity, and access issues
• Troubleshoot Windows operating systems, Microsoft 365 applications, VPN, and endpoint devices
• Assist with device imaging and deployment using enterprise management tools
• Manage and update IT asset records within asset management systems
• Provide desk-side and remote support while maintaining excellent customer service
• Document issues, resolutions, and requests within the ticketing system
• Escalate complex technical issues as needed
• Support office moves, hardware refreshes, and technology rollouts
• Maintain compliance with IT security and operational procedures

Skills

Desktop Support

End User Computing

Microsoft 365

ServiceNow

Active Directory

VPN

Ticketing System

Communication Skills

Job description

Job Title: Field Technician

Location Requirements: On-Site

Job Type: Contract

Role Overview:
You will support large-scale workstation deployment and end-user support. You’ll provision laptops, deploy workstation equipment, troubleshoot issues, manage assets, and deliver customer support in a busy environment. Experience with desktop support, device imaging, hardware deployments, ServiceNow, and Microsoft technologies is essential. Strong communication skills and a customer-first approach are a must.

Responsibilities:

• Provision, configure, and deploy laptops and desktop equipment
• Perform workstation setup including monitors, docking stations, keyboards, mice, webcams, and peripherals
• Support end users with hardware, software, connectivity, and access issues
• Troubleshoot Windows operating systems, Microsoft 365 applications, VPN, and endpoint devices
• Assist with device imaging and deployment using enterprise management tools
• Manage and update IT asset records within asset management systems
• Provide desk-side and remote support while maintaining excellent customer service
• Document issues, resolutions, and requests within the ticketing system
• Escalate complex technical issues as needed
• Support office moves, hardware refreshes, and technology rollouts
• Maintain compliance with IT security and operational procedures

Required Qualifications:

• 2+ years of Desktop Support, Field Services, Help Desk, or End User Computing experience
• Experience provisioning and deploying Windows laptops and desktops
• Experience supporting Microsoft 365 environments
• Experience working in a ticketing system such as ServiceNow
• Knowledge of Active Directory, VPN, and basic network troubleshooting
• Understanding of device imaging and deployment processes
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work independently and in a team environment
• Ability to lift and move workstation equipment
• Strong customer service orientation
• Professional communication skills
• Ability to explain technical information to non-technical users
• Strong attention to detail
• Organized and process-driven
• Positive attitude and team-first mentality

Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.