Pace Specialist

Ampcus Inc; Los Angeles (CA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Ampcus Inc. is seeking a Pace Specialist in the Los Angeles area to train and support field teams on the PACE platform, documenting work, tracking parts, and recording activities.

This role will begin as a subject-matter expert and extend into hypercare and eventual opportunities within the Medical Solutions group. You will service imaging equipment in the metro area, interact with customers, and adapt to different shifts, including potential overtime.

Qualifications

• Associate degree, or college, or military experience in a related technical field.
• Strong technical/electrical background required.
• Biomedical, med tech, or similar hands on technical experience is a plus.
• Open to entry level candidates with technical training or transitioning from the military.
• Minimum level: Foundation-level technical education or equivalent hands on training.

Responsibilities

• Install, service, maintain and modify imaging equipment at customer sites.
• You are the face of the organization to the customer.
• Support a variety of diagnostic imaging equipment.
• Flexibility to work different shifts and overtime as required; hypercare support after rollout.
• After hypercare, transition opportunities within the organization.

Skills

Customer communication

Technical acumen

Equipment repair

Team orientation

Software update training

Education

Associate degree

Military experience in related field

Tools

PACE software

Job description

Job Title:

Pace Specialist

Location(s):

Los Angeles, CA

(Remote)

Travel Requirements

• Candidate will need to travel as needed.
• Travel will involve traveling to certain locations for training sessions.

Required Experience

• Associate degree, or college, or military experience in a related technical field.
• Strong technical/electrical background required.
• Biomedical, med tech, or similar hands on technical experience is a plus.
• Open to:
• Entry level candidates with technical training
• Candidates transitioning from the military
• Minimum level: Foundation-level technical education or equivalent hands on training.

Top 5 Must Have Skills

• Strong customer communication skills; ability to interact directly with clients.
• Technical acumen — ability to understand software, support peers, and troubleshoot.
• Ability to repair/diagnose equipment and perform technical issue resolution.
• Team-oriented mindset; works well with cross functional teams.
• Ability to lead training on software updates for peer groups.

Nice To Have Skills

• Imaging service experience (military or private sector).
• Experience working in biomedical or hospital environments.

Additional Notes

• Role involves training peers across approx. 100 training sessions, each 2 days long.
• Individual trainer is expected to deliver 15-20 sessions.

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer, you will be responsible for:

• Your initial assignment is to become a subject-matter expert in the PACE platform, which Customer Service Engineers use to document work, track parts consumption, and record time and related activities.
• As a subject‑matter expert, you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software.
• After the full launch of the PACE software, you will play a key role in the hyper‑care phase for 30 to 90 days, depending on the speed and success of the transition.
• Upon successful completion of the Hypercare phase, you may be considered for transition into a Customer Service Engineer role, preferably within your local region, and you are encouraged to apply for other opportunities across the organization.

A customer service engineer has the following skills and responsibilities:

• You will be servicing Imaging Equipment in the assigned metro area, Level could be adjusted based on prior experience.
• You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies organizations’ imaging equipment at customer sites.
• You are the "Face of organization" to the customer.
• You support a variety of diagnostic imaging equipment.
• You are flexible and willing to work different shifts as business needs dictate, including willingness to work overtime as required. Advanced notice will be provided for any shift changes.
• You report to the Regional Service Manager at Company's Medical Solutions as a CSE.

Work Hours

• 08:00 - 05:00 during the first year.
• After FTE conversion, the shift may change to later hours, including potential shift differentials.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.