Imaging Service Engineer- Cardiovascular/Cath lab

5 Star Recruitment; Seattle (WA); Hybrid; USD 60,000 - 85,000; Full time

Job summary

A national recruitment agency is seeking an Imaging Service Engineer for the Cardiovascular/Cath lab segment. The role demands expertise in troubleshooting imaging equipment, particularly Philips and GE systems, with responsibilities that include onsite support and customer interaction. The ideal candidate will have an associate's degree in a relevant field and some travel commitments. Strong communication and customer service skills are essential for this position. Competitive compensation is provided along with substantial travel opportunities.

Qualifications

• Two to four years of medical diagnostic imaging equipment troubleshooting and repair experience required.
• Knowledge and experience on Philips/GE Cardiovascular systems is required.
• Ability to travel to customer sites 50-75% of the time.

Responsibilities

• Provide onsite support and service for imaging equipment.
• Consult with technical staff to troubleshoot system issues.
• Train others in the organization about equipment.

Skills

Biomedical knowledge

Diagnostic imaging equipment troubleshooting

Customer service

Microsoft Office proficiency

Education

Associates degree in biomedical, electrical/electronics, or computer engineering technology

Tools

Philips systems

GE systems

ERP systems

Job description

Job Openings Imaging Service Engineer- Cardiovascular/Cath lab

About the job Imaging Service Engineer- Cardiovascular/Cath lab

POSITION RESPONSIBILITIES (Essential Job Functions)

• Serves as primary onsite support engineer for all customers within assigned territory for contract, warranty, and billable service calls; provides back-up onsite support in other territories as necessary
• Communicates with internal Service Support team to receive and provide detailed follow-up information regarding new service calls, follows-up on open calls, and brings issues to closure
• Ensures company values are upheld in all customer communications, and the highest level of customer service is provided in all interactions; represents Client in a professional and positive manner
• Uses critical thinking to resolve issues within defined procedures and practices to identify appropriate action to repair equipment rapidly and accurately
• Consults by phone, Teams, and e-mail with Director of Service, Regional Service Manager, and technical staff to communicate information regarding system troubleshooting, diagnosing the problem, and determining best practice to resolve issue; effectively communicates system status and time of escalation per Companys Escalation Procedure
• Travels to customer sites to diagnose and repair system failures, provides routine Preventive Maintenance (PM) services, and other duties as required by contract or leadership direction
• Resolves system and component issues by reloading software and replacing hardware to resolve equipment issues and maximize equipment performance to OEM (Original Equipment Manufacturers) specifications
• Generates system sales leads and communicates those leads back to sales team
• Trains and disseminates knowledge to the rest of the organization regarding equipment
• Participates in the on-call rotation schedule for after-hours technical support calls
• Complies with policies, guidelines, and regulatory requirements per ISO 13485:2016 standards and the Company's Quality Management System
• Demonstrates success and a passion for servicing and learning new technologies which generally incudes training opportunities in Avante supported modalities and system models
• Identifies improvement opportunities to processes and offers applications and solutions to promote optimal efficiency
• Works professionally, respectfully, and efficiently with all levels within the organization
• Adheres to all company employment policies and safe practices
• Performs other duties as assigned

POSITION REQUIREMENTS

Associates degree in biomedical, electrical/electronics, or computer engineering technology; military training; or equivalent combination of education and experience

Two (2) to four (4) years of medical diagnostic imaging equipment troubleshooting and repair experience required; One (1) to three (3) additional years of diagnostic imaging field service repair experience preferred

Knowledge and experience on Philips/GE Cardiovascular systems is required

Other Qualifications

• Travel to customer site will include 50-75 percent of work; must be willing and able to travel by all modes of transportation and have a valid driver's license and Motor Vehicle Record meeting company requirements and guidelines
• Proficiency with Microsoft Office required; experience using Enterprise Resource Planning (ERP) systems a plus
• Excellent communication skills (written and verbal) are essential -- must be able to convey information by telephone, email, and in-person; and effectively communicate in one-on-one and small group situations, which may include other employees, customers, and/or vendors
• Ability to resolve problems quickly involving multiple variables with limited supervision and/or procedural standardization
• Frequently required to lift, carry, or otherwise move up to 100 lbs. while working with medical equipment
• Frequently required to bend, crouch, kneel, climb, balance, or otherwise maneuver body while servicing and/or inspecting medical equipment
• In order to service customer contracts, employees could be required to go through different credentialing processes. This is a requirement of this job.

Required Citizenship / Work Permit / Visa Status

US Citizen / Green Card holder

Must-Haves

• Cardiovascular/Cath lab - 5+ Years of exp
• GE OR PHILIPS Trained
• CUSTOMER SERVICE;MICROSOFT OFFICE