PACE Participant Engagement Leader

Institute on Aging; San Francisco (CA); On-site; USD 120,000 - 127,000; Full time

Job summary

Institute on Aging (IOA) seeks a Participant Engagement Manager to lead PACE activity programming, supervise staff, and align services with IDT goals. You will foster engaging, participant-centered experiences across multiple day rooms while driving quality improvement and dementia-informed care.

You will oversee program development, staff training, and volunteer initiatives, ensuring regulatory compliance and measurable outcomes in engagement and participation.

Qualifications

• Bachelor’s degree in Therapeutic Recreation, Recreation Therapy, Music Therapy, Gerontology, Psychology, Social Work, or related field.
• Certified Therapeutic Recreation Specialist (CTRS) strongly preferred; other relevant certifications considered based on experience.
• First Aid and CPR certification required within 6 months of hire.
• Minimum 8 years of experience in activity programming for older adults.
• Minimum 3 years supervisory experience.
• Dementia certification preferred.
• Demonstrated ability to motivate and develop staff, lead change, and manage team dynamics.
• Strong interpersonal, communication and conflict-resolution skills.

Responsibilities

• Provide daily supervision and leadership for Activity team members, modelling and coaching professional, participant-centered practices.
• Establish clear expectations for performance and conduct regular coaching.
• Develop staff through mentoring and routine competency checks; address performance concerns.
• Hire, train, and onboard new team members; maintain consistency across day rooms.
• Cultivate team engagement to promote goal alignment and effective communication.
• Ensure programming aligns with IDT goals and regulatory requirements.

Education

Bachelor’s degree in Therapeutic Recreation, Recreation Therapy, Music Therapy, Gerontology, Psychology, Social Work, or related field

Job description

Institute on Aging (IOA) seeks a Participant Engagement Manager to lead PACE activity programming, supervise staff, and align services with IDT goals. You will foster engaging, participant-centered experiences across multiple day rooms while driving quality improvement and dementia-informed care.

You will oversee program development, staff training, and volunteer initiatives, ensuring regulatory compliance and measurable outcomes in engagement and participation.