PACE Center Operations Leader

Appalachian Agency for Senior Citizens; Cedar Bluff (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Appalachian Agency for Senior Citizens seeks an Operations Manager to oversee all PACE Center services, transportation, dietary, activities, and facilities—ensuring high-quality care per PACE standards. The role requires leadership of staff, adherence to regulations, and ongoing improvement of service delivery in a senior care setting.

The position emphasizes maintaining participant rights, implementing quality initiatives, and coordinating with families while ensuring a safe and engaging center

Qualifications

• Baccalaureate degree in health care administration, business administration, nursing, public health, social work, or related human services field or equivalent experience is required.
• Master’s degree in health care administration, business administration, nursing, public health, social work, or related health/human services field preferred.
• Professional license and/or certification preferred (NHA, RN, LSW/MSW, PT, OT, RT, RD).
• Two (2) years of experience is required as a manager or administrator in a human and/or health care services operation, preferably serving the aging population.
• Management experience in a start-up program, accountable care organization, and / or health insurance plan preferred.
• A minimum of one year’s experience in working with the elderly population is required. If this is not present, training will be provided upon hire.

Responsibilities

• Oversee the PACE Center operations as Center Manager, ensuring all services meet PACE standards.
• Ensure participant rights are respected by staff, vendors, participants and visitors.
• Maintain communications with participants and families, understanding their needs.
• Provide comprehensive therapeutic activities in the center that are diverse and engaging.
• Ensure safe, reliable transportation services for all participants.
• Oversee dietary services providing balanced meals and snacks.
• Maintain a clean, safe, well-equipped center environment.
• Lead HR procedures and a culture of support, engagement, and retention.
• Direct staff education and competency monitoring to support high-quality services.
• Supervise and evaluate staff performance and ensure regulatory compliance.
• Implement policies and participate in quality improvement and compliance processes.
• Maintain OSHA compliance and ensure a safe work environment.
• Protect privacy and confidentiality of all employee and participant information.
• Participate in continuing education and required staff meetings; maintain professional affiliations.
• Assign duties based on education, training, and competencies; provide on-call coverage on a rotational basis.
• Perform related duties as required.

Skills

Healthcare operations management

Elderly population care

Leadership & staff supervision

Regulatory compliance

Education

Baccalaureate degree in health care administration, business administration, nursing, public health, social work, or related human services field or equivalent experience

Master’s degree in health care administration, business administration, nursing, public health, social work, or related health/human services field preferred

Job description

Appalachian Agency for Senior Citizens seeks an Operations Manager to oversee all PACE Center services, transportation, dietary, activities, and facilities—ensuring high-quality care per PACE standards. The role requires leadership of staff, adherence to regulations, and ongoing improvement of service delivery in a senior care setting.

The position emphasizes maintaining participant rights, implementing quality initiatives, and coordinating with families while ensuring a safe and engaging center