PACE Front Desk Specialist (Bilingual: English/Cantonese)

North East Medical Services; San Jose (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

North East Medical Services (NEMS) in San Jose, CA seeks a Receptionist for the PACE Center. You will greet Participants and visitors, handle check-in, answer phones, and provide administrative support to ensure smooth daily operations.

Responsibilities include scheduling, mail handling, room reservations, and coordinating with field staff and Epic system. Fluency in English is required; Cantonese fluency is preferred. This is an on-site, full-time position.

Qualifications

• High school diploma or equivalent.
• Current BLS and First Aid required.
• Proficient in computer systems and Microsoft Office.
• Detail oriented with good typing skills.

Responsibilities

• Greet Participants and visitors; check-in and verify identification.
• Answer calls; provide general assistance and route to appropriate department.
• Return voice/TTY messages promptly.
• Schedule and track appointments; conduct reminder calls.
• Distribute mail; manage inter-office/outgoing mail.
• Manage PACE resources and meeting rooms; coordinate logistics.
• Assist with minutes and meeting scheduling; document actions.

Skills

Customer service

Typing

Detail oriented

Proficient in Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

North East Medical Services (NEMS) in San Jose, CA seeks a Receptionist for the PACE Center. You will greet Participants and visitors, handle check-in, answer phones, and provide administrative support to ensure smooth daily operations.

Responsibilities include scheduling, mail handling, room reservations, and coordinating with field staff and Epic system. Fluency in English is required; Cantonese fluency is preferred. This is an on-site, full-time position.