PACE Center Front Desk Specialist

Neighborhood Healthcare; Murrieta (CA); Presencial; USD 30 000 - 41 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision plans (部分)

Vacation time

Holidays and personal time

403b retirement plan

Volunteer Time Off

Resumo da oferta

Neighborhood Healthcare is seeking a PACE Receptionist for our Riverside County PACE center to greet participants, manage front desk tasks, and coordinate scheduling with care teams. This onsite role supports eligibility, documentation, and communication with participants, families, and providers.

The schedule is Monday through Friday, 8am to 5pm. Requirements include High School Diploma or GED, 1 year of customer service preferred, bilingual (Spanish) highly preferred, and Basic Life Support

Qualificações

• High School Diploma/GED required.
• 1 year of Customer Service experience preferred.
• Bilingual(Spanish) highly preferred.
• Current Basic Life Support (BLS) certification required upon hire and must be maintained.

Responsabilidades

• Greets participants, visitors, and vendors upon arrival and provides assistance, guidance, and direction as needed to ensure a positive experience.
• Answers and manages incoming phone calls, emails, and other communication, appropriately screening, transferring, resolving, and documenting inquiries in a timely manner.
• Supports participant check-in and check-out processes, including verifying information and ensuring accurate tracking of attendance and services.
• Coordinates and schedules participant appointments, including troubleshooting conflicts, addressing urgent needs, and communicating with staff, caregivers, and providers to ensure timely access to care.
• Ensures that appropriate and timely documentation of all updates, encounters, and communication is completed in accordance with organizational standards.
• Provides eligibility status and benefit information for participants as needed.
• Maintains front desk operations, including managing incoming and outgoing mail, maintaining organized reception areas, and ensuring readiness of participant-facing materials.

Descrição da oferta de emprego

Neighborhood Healthcare is seeking a PACE Receptionist for our Riverside County PACE center to greet participants, manage front desk tasks, and coordinate scheduling with care teams. This onsite role supports eligibility, documentation, and communication with participants, families, and providers.

The schedule is Monday through Friday, 8am to 5pm. Requirements include High School Diploma or GED, 1 year of customer service preferred, bilingual (Spanish) highly preferred, and Basic Life Support