PAC Performance & Analytics Leader (Hybrid)

Hackensack Meridian Health Inc.; Iselin (PA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Hackensack Meridian Health Inc. is seeking a Manager of Patient Access Center (PAC) Performance Improvement to enhance patient experiences through strategic leadership. This role involves leveraging advanced analytics and AI to drive performance improvement and foster a culture of excellence.

The ideal candidate will possess a Bachelor's degree and significant experience in healthcare access environments, data analytics, and team management. The position offers a hybrid schedule.

Qualifications

• 5+ years in a high-volume contact center or related healthcare access.
• Experience in performance analytics and process improvement.
• 3+ years in people management and developing high-performing teams.

Responsibilities

• Elevate the performance and quality of PAC.
• Utilize advanced analytics and AI for process reengineering.
• Support leaders and staff to improve patient experience.

Skills

Analytical skills

Problem-solving

Data analysis tools proficiency

Communication skills

Leadership

Education

Bachelor's degree in Business, Data Analytics, Healthcare Administration

Tools

Tableau

Power BI

Advanced Excel

Job description

Hackensack Meridian Health Inc. is seeking a Manager of Patient Access Center (PAC) Performance Improvement to enhance patient experiences through strategic leadership. This role involves leveraging advanced analytics and AI to drive performance improvement and foster a culture of excellence.

The ideal candidate will possess a Bachelor's degree and significant experience in healthcare access environments, data analytics, and team management. The position offers a hybrid schedule.