P/T Consumer Care Coordinator

ManpowerGroup Global, Inc.; Parsippany-Troy Hills (NJ); On-site; USD 34,000 - 37,000; Full time

Job summary

ManpowerGroup Global, Inc. in Parsippany, New Jersey is seeking a detail-oriented Consumer Care Coordinator to manage consumer cases, product investigations, documentation, reporting, and cross-functional follow-ups.

The role requires strong organization, communication, and attention to detail, with proficiency in Microsoft Office (Excel and Outlook) and a background in consumer care or related areas preferred.

Qualifications

• Strong organizational, analytical, and communication skills.
• Excellent attention to detail and follow-up abilities.
• Experience in consumer care, customer service, quality, or product investigations is preferred.

Responsibilities

• Manage label reviews, safety calls, consumer communications, and refund reports.
• Process returned products and coordinate investigations with Quality, R&D, and factory teams.
• Track packages, investigations, claims, and follow-up activities.
• Conduct weekly check-batch reviews and communicate required corrections.
• Review investigation reports, identify compliance issues, and escalate as needed.
• Maintain accurate records and provide timely updates to internal stakeholders.
• Support retained-product management, resource/document updates, inventory replenishment, and special projects.

Skills

Strong organizational skills

Analytical thinking

Excellent communication skills

Experience in consumer care or related

Tools

Excel

Outlook

Job description

Consumer Care Coordinator
Location:Parsippany NJ
Duration:Long Term 12+ Months
Pay: $25 to $27/hr on W2

Job Summary

Seeking a detail-oriented Consumer Care Coordinator to manage consumer cases, product investigations, documentation, reporting, and cross-functional follow-ups. The role requires strong organization, communication, and attention to detail.

Key Responsibilities

• Manage label reviews, safety calls, consumer communications, and refund reports.
• Process returned products and coordinate investigations with Quality, R&D, and factory teams.
• Track packages, investigations, claims, and follow-up activities.
• Conduct weekly check-batch reviews and communicate required corrections.
• Review investigation reports, identify compliance issues, and escalation as needed.
• Maintain accurate records and provide timely updates to internal stakeholders.
• Support retained-product management, resource/document updates, inventory replenishment, and special projects.

Qualifications

• Strong organizational, analytical, and communication skills.
• Excellent attention to detail and follow-up abilities.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Experience in consumer care, customer service, quality, product investigations, claims, or related areas is preferred.
• Ability to manage multiple priorities and collaborate effectively across teams.

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.