Owner Success Manager - Vacation Homes | Hybrid

Stayd LLC; Florida; Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Bonus opportunity

2 weeks paid vacation

Hybrid work arrangement

Job summary

Beachside VR is seeking a Customer Success Manager in Daytona/Greater Area for a hybrid role. You will be the primary contact for homeowners, informing them about property performance and coordinating with maintenance to ensure requests are resolved.

The position sits in the Owner Relations department and reports to the General Manager, with a Monday–Friday, 9:00am–5:00pm ET schedule. Responsibilities include meeting owners at their units, maintaining calm, proactive communication, and building

Qualifications

• Strong communication skills in writing, on the phone and in person.
• Calm, solution-focused approach to de-escalating tense situations.
• Attention to detail with reliable follow-through.
• Comfort with technology and learning new systems quickly.
• A positive attitude, even on busy days.
• A valid driver’s license and reliable transportation to meet owners in the field.
• Experience in customer success, property management, hospitality or real estate is a plus.

Responsibilities

• Be the main point of contact for homeowners on their property needs, keeping communication clear, warm and proactive.
• Keep owners informed about anything happening at their home, and handle difficult situations with calm and care.
• Walk owners through their property's revenue and performance, and answer their questions clearly.
• Coordinate with the maintenance team on tasks requested on behalf of owners, and follow up until they are done.
• Meet owners at their units when they visit.
• Build long-term relationships so owners trust and love working with Beachside.

Skills

Communication

De-escalation

Attention to detail

Tech-savvy

Positive attitude

Driver's license

Industry experience

Job description

Beachside VR is seeking a Customer Success Manager in Daytona/Greater Area for a hybrid role. You will be the primary contact for homeowners, informing them about property performance and coordinating with maintenance to ensure requests are resolved.

The position sits in the Owner Relations department and reports to the General Manager, with a Monday–Friday, 9:00am–5:00pm ET schedule. Responsibilities include meeting owners at their units, maintaining calm, proactive communication, and building