Vacation Rental Homeowner Success Manager

Avari Management; Salt Lake City (UT); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Avari Management is seeking a Property Manager to own the end-to-end homeowner experience for a portfolio of 40–80 units across markets. You will ensure brand standards, oversee maintenance, inspections, and customer satisfaction while coordinating with cross-functional teams.

This hybrid role requires 3–5 years in property management or hospitality, strong organizational skills, and the ability to communicate tradeoffs to homeowners.

Qualifications

• 3–5 years of experience in property management, hospitality, or portfolio-based client management
• Technical computer skills required on all forms of hardware – laptops, cell phones, tablets
• Dependable, self-motivated, and able to work independently while contributing to a collaborative team environment.
• Ability to be highly organized while multitasking
• Comfort discussing money, performance, and tradeoffs with homeowners
• Strong operational judgment and follow-through
• High emotional intelligence and accountability mindset
• Comfortable operating in a fast-moving environment where structure is still being built

Responsibilities

• Homeowner Relationship Management: Serve as the dedicated single point of contact for all homeowner inquiries, concerns, and requests
• Homeowner Relationship Management: Build trusted, long-term relationships rooted in transparency, follow-through, and credibility
• Homeowner Relationship Management: Proactively anticipate risks related to performance, condition, or satisfaction and address them before escalation
• Homeowner Relationship Management: Conduct regular proactive check-ins with homeowners
• Homeowner Relationship Management: Deliver difficult conversations (maintenance issues, damages, policy changes) with clarity, empathy, and solutions
• Portfolio Operations Management: Property Oversight – Own day-to-day operational performance for a portfolio averaging 40-80 units (market dependent)
• Portfolio Operations Management: Ensure properties meet brand, cleanliness, maintenance, and readiness standards
• Portfolio Operations Management: Conduct and review inspections; address recurring issues through permanent solutions
• Portfolio Operations Management: Monitor property condition trends and recommend preventative maintenance
• Revenue & Performance Optimization: Demonstrate working knowledge of revenue management principles
• Revenue & Performance Optimization: Confidently communicate pricing and performance decisions to homeowners
• Onboarding & Transitions: Lead homeowner relationship onboarding in partnership with onboarding and sales teams
• Onboarding & Transitions: Set expectations early around communication cadence, standards, and decision-making
• Onboarding & Transitions: Manage property offboarding with professionalism and feedback capture
• Departmental Partnership & Accountability: Cross-Functional Ownership – Partner with Revenue, Marketing, Finance, Onboarding, Compliance, and Maintenance teams to deliver outcomes
• Departmental Partnership & Accountability: Translate internal recommendations into clear homeowner actions and decisions
• Execution & Follow-Through: Submit requests following established protocols
• Execution & Follow-Through: Track open items through resolution
• Execution & Follow-Through: Provide feedback to teams on process gaps and improvement opportunities
• 5.0: Revenue & Performance Optimization

Skills

Property management

Hospitality

Portfolio management

Relationship management

Communication

Job description

Avari Management is seeking a Property Manager to own the end-to-end homeowner experience for a portfolio of 40–80 units across markets. You will ensure brand standards, oversee maintenance, inspections, and customer satisfaction while coordinating with cross-functional teams.

This hybrid role requires 3–5 years in property management or hospitality, strong organizational skills, and the ability to communicate tradeoffs to homeowners.