Owner Solutions Specialist

Vacatia; Panama City Beach (FL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Vacatia is seeking a solution-oriented sales professional for Panama City Beach, FL. In a hybrid role, you will guide owners through resale, deed and transition options with empathy, clarity and confidence, engaging via inbound/outbound calls and emails.

You will educate owners on available programs, benefits, and next steps, collaborating with Operations, Marketing, and Product to resolve issues and enhance the owner experience. CRM experience (Salesforce) is preferred.

Qualifications

• 2 years of experience in sales, customer service or account management.
• Experience in real estate, hospitality or vacation ownership preferred.
• Strong communication, empathy and consultative selling skills.

Responsibilities

• Guide owners through resale, deed and transition options using a consultative approach.
• Engage owners via inbound/outbound phone and email to address questions and concerns.
• Educate owners on available programs, benefits and next steps.
• Collaborate with internal teams to resolve issues and improve the owner experience.
• Document interactions and outcomes in CRM systems.

Skills

Rapport building

Active listening

Verbal communication

Organization

CRM experience

Education

High school diploma or equivalent

Real Estate license preferred

Tools

Salesforce

Job description

Join Vacatia and Help Redefine the Owner Experience Across Vacation OwnershipLocation Panama City Beach FL Hybrid Training will take place in Orlando Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery booking and stay Were building the next generation of travel lifestyle products blending technology hospitality and design to create smarter more connected experiences for guests owners and partners Were looking for a solution oriented sales professional who will guide owners through resale deed and transition solutions with empathy clarity and confidence If you thrive in a fast paced people first environment and enjoy solving complex ownership challenges while delivering meaningful outcomes This is your opportunity to make an impact at the intersection of hospitality ownership and service excellence

Why Youll Love Working at Vacatia

• Build the Future Play a direct role in reshaping how owners experience resale and transition services in a modernized vacation ownership industry
• Impact That Matters Help owners find real solutions resolving concerns restoring trust and delivering positive outcomes during critical ownership moments
• Innovation at Scale Collaborate cross functionally with Operations Marketing and Product teams using modern CRM tools and data driven insights
• Autonomy and Ownership Manage your own pipeline of owner interactions while being trusted to guide conversations with professionalism and care
• Culture of Growth Join a people first growth oriented organization that values learning accountability and continuous improvement

Your Impact

• Guide owners through resale deed and transition options using a consultative solution focused approach
• Engage owners through inbound and outbound phone and email communications to address questions feedback and concerns
• Educate and empower owners by clearly explaining available programs benefits and next steps
• Collaborate cross functionally with internal teams to resolve issues and enhance the overall owner experience
• Maintain accuracy and accountability by documenting interactions and outcomes within CRM systems

What You Bring

• 2 years of experience in sales customer service or account management preferably within real estate hospitality or vacation ownership
• Proven ability to build rapport listen empathetically and guide customers toward informed decisions
• Strong verbal and written communication skills with a professional and persuasive tone
• Comfort managing both inbound service conversations and outbound sales outreach
• High level of organization self motivation and follow through
• Experience with CRM platforms such as Salesforce preferred
• Real Estate License highly preferred

Join Us

Join Vacatia and be part of a team transforming the vacation ownership experience one owner one conversation and one solution at a time If youre ready to help owners navigate whats next with confidence and care wed love to hear from you