Owner Services Supervisor

Fairmont Hotels & Resorts; Telluride (CO); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays worldwide

Dining and wellness discounts

Job summary

Fairmont Heritage Place, Franz Klammer Lodge in Telluride, CO, seeks an Owner Benefits Supervisor to lead owner education on benefits, coordinate communications, and manage multiple programs across the Owner Services Office and Accor's Benefits Department.

You will supervise a team, ensure deadlines, and drive training while maintaining a premier guest experience in a luxury mountain setting.

Qualifications

• Experience in luxury residential or hotel reservations preferred.
• Excellent interpersonal and communication skills.
• Ability to prioritize work in a multi‑tasking environment.
• Ability to handle confidential information with discretion.
• Ability to lead by example and foster a high‑performance culture.
• Proficiency with Microsoft Office; PMS experience is a plus.
• Capable of working independently with minimal supervision.

Responsibilities

• Coordinate Owner and Guest reservations and benefits aligned with project documents.
• Manage Owner communications via newsletters, Facebook group, and Owner website.
• Ensure deadlines are communicated to the Owner Services team and all docs are prepared.
• Oversee Exchange Programs including reporting.
• Support ALL enrollment and complete audits and reporting.
• Train and mentor new colleagues through the training process.
• Participate in leadership trainings and Manager on Duty programs.
• Serve as information hub for Owners, guests, and lodge departments.

Skills

Luxury hotel experience

Interpersonal skills

Prioritization

Discretion with confidential info

Leadership by example

MS Office proficiency

Property Management Systems

Independent working

Tools

Microsoft Office

Property Management Systems

Job description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Company Description

Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Our Location

Discover a career that fuels your passion for outdoor adventure, natural beauty, and community in the heart of Telluride, Colorado. At Fairmont Heritage Place, Franz Klammer Lodge, you can grow professionally while embracing a lifestyle defined by mountain living, world‑class recreation, and year‑round festivals.

Living and working in a remote box canyon is a once‑in‑a‑lifetime experience, one that inspires our team to work hard, play hard, and bring their whole selves to work every day. Join a group of driven, empowered individuals who value balance, purpose, and connection.

Enjoy an exceptional work‑life balance, unparalleled benefits, and the opportunity to thrive in an environment unlike anywhere else. Take the leap and join the Fairmont family today.

Please note: Employee housing is not available.

Hotel Overview

Fairmont Heritage Place, Franz Klammer Lodge, ideally situated in Mountain Village, offers more than a traditional resort experience. It provides luxury residential living in one of the world’s most iconic mountain destinations. While long known for its exceptional skiing, Telluride also boasts a vibrant summer season filled with festivals and endless outdoor activities. Our lodge is steps from the gondola, ski slopes, golf course, and a variety of adventure opportunities, making it the perfect home base for both work and play.

About The Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

As the Owner Benefits Supervisor you are not only the go-to person for all new owners learning about their benefits but a leader in the department to ensure deadlines are met successfully. You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties leading the communication between the Owners, Owner Services Office, and Accor Owner Benefits Department. You communicate well with all Owners, guests, and colleagues, anticipate and resolve issues, and lead your team with various projects. You are levelheaded and are able to focus no matter how busy the office may become.

What Is In It For You

• Grow your career while achieving optimal work life balance in Telluride, Colorado.


• Excellent work–life balance with unparalleled access to the outdoors, just steps from the lodge.


• Employee benefits include; Medical, Dental, Vision, Supplemental Health, Life, Short-term Disability and 401k. Wellness programs offered and include a season ski/spa pass.


• Exceptional team culture with numerous engagement opportunities. A place where you feel valued.


• Year‑round employment with no off‑season layoffs.


• Employee benefit card offering discounted rates at Accor properties worldwide.


• Learning and development programs through our Academies.


• Opportunities to grow your talent within the property and across the global Accor network.


• A chance to make a meaningful impact through Corporate Social Responsibility initiatives, including Planet 21.

What You Will Be Doing

• Coordinate Owner and Guest reservations and benefits in alignment with project documents.


• Manage Owner communication including the Newsletter, Facebook group and Owner website.


• Ensure all upcoming deadlines are communicated to the Owner Services team and all documentation is prepared.


• Oversee Exchange Programs including reporting.


• Support ALL (Accor Live Limitless) enrollment.


• Complete reporting and required audits.


• Work closely with the Owner Services Manager through the training process for new colleagues, track and monitor progress; always looking for ways to enhance training.


• Participate in the Manager on Duty Program and other Leadership trainings.


• Serve as a principle source of information for the team, the owners and the guests while serving as a liaison with all lodge departments.


• Manage and maintain all pre‑arrival itinerary processes.


• Build and nurture strong Owner relationships to support brand and property loyalty.


• Maintain pre-arrival itinerary processing.

Qualifications

Your experience and skills include:

• Previous luxury residential or hotel reservation experience is preferred.


• Excellent interpersonal and communication skills.


• Ability to prioritize work in an environment with multiple interests.


• Ability to handle complex and confidential information with discretion.


• Ability to lead by example, believe in a strong team culture, and set the scene for high performance.


• Competency using a variety of computer software, Microsoft Office required, Property Management Systems an asset.


• Demonstrated capability to work effectively both independently and with minimal supervision.

Your Team And Working Environment

• Tight-knit, inclusive, and knowledgeable teammates.


• Supportive team always willing to work together to complete the task at hand.


• Cohesive teams with the ability to be successful with and without direct supervision.

Visa Requirements:

Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.

Starting hourly wage:

$26.00/hr

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Other benefits found in "What's In It For You?"

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.