Residences Manager

Fairmont Hotels & Resorts; Los Angeles (CA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Discounted hotel rooms and F&B rates

Learning programs through Accor Academ

Opportunities for growth

CSR initiatives (Planet 21 / WATCH)

Health benefits

401(k)/Roth IRA eligibility

Cell phone reimbursement

Job summary

Fairmont Century Plaza in Los Angeles seeks a seasoned Residences Manager to oversee the homeowner experience from pre-move-in to ongoing luxury living. You will curate bespoke services, build genuine relationships, and ensure the highest standards of residential operations align with Fairmont hospitality.

You will lead a high-performing team, manage budgets, and coordinate across departments to deliver exceptional service while upholding brand integrity and guest satisfaction in a luxury

Qualifications

• Bachelor’s degree in hospitality, business or real estate management, or equivalent experience.
• 7–10 years in ultra-luxury residential or high-end hospitality leadership.
• Knowledge of HOA governance and the LA luxury real estate market.

Responsibilities

• Lead the complete Resident Journey across all phases.
• Establish and maintain Fairmont's service standards through procedures and training.
• Refine service delivery to meet homeowner needs and expectations.
• Cultivate relationships with homeowners and act as their primary contact for residential needs.
• Oversee residential property operations including maintenance, security, housekeeping, and amenity management.
• Manage vendor contracts and monitor service performance.
• Support recruitment, onboarding and staff development.
• Prepare and review financial reports and budgets for residential operations.

Skills

Multilingual capabilities

Project management

Financial acumen

Education

Bachelor’s degree in hospitality, business or real estate management

Job description

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Company Description

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Your Team And Working Environment

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Job Description

ROLE SUMMARY

As the Residences Manager at Fairmont Century Plaza, you will lead the homeowner experience, from pre-move-in preparations to ensuring exceptional residential living. This pivotal role demands a proactive, empathetic approach to ensure our homeowners consistently experience the hallmark Fairmont hospitality. You will thoughtfully curate bespoke services, cultivate genuine relationships, and consistently "make special happen" for our residents. This role champions the brand's unwavering commitment to transforming moments into cherished memories, all while upholding the most exacting standards of luxury residential operations.

What You Will Be Doing

• Strategically lead and meticulously manage the complete Resident Journey across all phases.
• Establish, implement, and rigorously maintain Fairmont's legendary service standards through comprehensive operational procedures, policies, and training initiatives.
• Continuously evaluate and refine service delivery to ensure consistent excellence and anticipate homeowner needs.
• Cultivate and nurture profound, lasting relationships with homeowners, serving as their primary point of contact and trusted advisor for all residential needs, inquiries, and lifestyle enhancement opportunities.
• Direct and oversee all aspects of residential property operations, including: Maintenance Excellence, Security Protocols, Concierge Services, Housekeeping Standards, Amenity Management.
• Manage vendor contracts and monitor service performance.
• Support recruitment, onboarding and staff development initiatives.
• Conduct regular property inspections and ensure the community is maintained to the highest standards.
• Foster strong, collaborative relationships with departmental managers across the hotel to ensure integrated and seamless service delivery in areas such as: Property & Engineering, Hospitality Services (e.g., F&B, Spa access), Community & Communications, Security & Access Control.
• Manage the financial performance and provide meticulous budget oversight for all residential operations.
• Assist in the preparation and administration of the Association’s annual operating and reserve budgets.
• Assist with assessment collections and owner account inquiries as needed.
• Support reserve planning and capital project budgeting.
• Ensure optimal resource allocation, cost control, and revenue generation (where applicable), while upholding service excellence and homeowner satisfaction.
• Prepare and analyze financial reports, making data-driven decisions to enhance efficiency and profitability.
• Recruit, lead, develop, mentor, and inspire a high-performing residential team (referred to as "Heartists").
• Foster a culture of excellence, dedication, and genuine hospitality that embodies Fairmont's values of charismatic, thoughtful, and anticipatory service.
• Coordinate effectively with Homeowners Association (HOA) management, ensuring transparent communication, adherence to association governing documents & policies, and effective governance.
• Actively participate in HOA meetings and initiatives to support community harmony and enhance property value.
• Preparing Board meeting agendas and Director reports, document and record meeting minutes
• Assist with elections, member communications and implementation of Board directives.

Qualifications

Your experience and skills include:

• Education: Bachelor’s degree in hospitality management, Business Administration, Real Estate Management, or a related field. Equivalent extensive professional experience will be considered.
• Experience: Minimum of 7-10 years of progressive senior management experience within ultra-luxury residential properties, high-end hospitality operations (5-star hotels/resorts), or private club management.
• Residential Specific Experience: Direct experience with luxury residential properties, serviced apartments, or high-end private club management.
• Market Knowledge: In-depth knowledge of the local luxury real estate market, competitive landscape, and leading luxury service providers in Los Angeles.
• Project Management: Project management certification (e.g., PMP) or demonstrated experience in leading and delivering complex projects with multiple stakeholders.
• Governance Understanding: Comprehensive understanding of Homeowners Association (HOA) governance, condominium association management, and relevant legal frameworks.
• Multilingual Capabilities: Proficiency in [Spanish, French, Mandarin] to cater to the region's diverse community.
• Financial Acumen: Strong financial literacy with proven experience in budget development, management, forecasting, and P&L responsibility within a luxury operational context.

Additional Information

What Is In It For You

• Salary Range: $110,000 - $120,000 USD
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Competitive Health Benefit Package within 30 days of employment
• 401(k)/Roth IRA Eligibility after 60 days of employment
• Cell Phone Usage Reimbursement

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements

Must provide proof of current eligibility to be employed in the United States of America.