Ski Valet Supervisor (Winter Only - FT)

Fairmont; Telluride (CO); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & life insurance

401(k) and wellness perks

Ski/spa season pass

Employee discounts at Accor properties

Job summary

Fairmont Heritage Place, Franz Klammer Lodge in Telluride, CO is seeking a Ski Valet Supervisor to lead a service-driven team on the slopes and in the lodge. You will ensure top-tier guest experiences, manage equipment readiness, and coordinate with departments to create memorable mountain memories.

Ideal candidates bring guest service experience, strong communication, and a passion for snow sports. This full-time role offers competitive wages and a benefits program within a luxury resort

Qualifications

• Previous guest service experience is an asset.
• Excellent communication and professional presentation.
• Strong interpersonal and problem-solving abilities.
• A genuine passion for snow sports and winter activities.
• Highly responsible, reliable, and committed to delivering exceptional service.
• Ability to perform well under pressure in a fast-paced environment.
• Strong team player with the ability to work cohesively with colleagues.
• Flexibility to work weekends, holidays, and powder days as required.
• Frequent lifting up to 50 lbs; occasional lifting up to 100 lbs.
• 10-hour shifts outdoors require stamina.
• Ability to work outside in winter weather conditions.

Responsibilities

• Deliver consistently professional, friendly, and engaging service to Owners and Guests.
• Lead and supervise the Ski Valet team, ensuring service standards are met and exceeded.
• Address Owner and Guest concerns promptly and professionally, documenting and communicating with relevant departments.
• Participate in and contribute to regularly scheduled departmental meetings.
• Assign and manage daily tasks based on operational needs and guest flow.
• Balance team leadership with administrative responsibilities and hands-on support.
• Oversee the cleanliness, organization, and readiness of all ski and snowboard equipment.
• Maintain a well-organized ski storage room, ensuring equipment is labeled and stored by name and unit number.
• Ensure all equipment is prepared and ready before the start of each ski day.

Skills

Guest service

Communication

Interpersonal skills

Team leadership

Flexibility

Physical stamina

Outdoor winter

Job description

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Our Location

Discover a career that fuels your passion for outdoor adventure, natural beauty, and community in the heart of Telluride, Colorado. At Fairmont Heritage Place, Franz Klammer Lodge, you can grow professionally while embracing a lifestyle defined by mountain living, world‑class recreation, and year‑round festivals.

Living and working in a remote box canyon is a once‑in‑a‑lifetime experience, one that inspires our team to work hard, play hard, and bring their whole selves to work every day. Join a group of driven, empowered individuals who value balance, purpose, and connection.

Enjoy an exceptional work‑life balance, unparalleled benefits, and the opportunity to thrive in an environment unlike anywhere else. Take the leap and join the Fairmont family today.

Please note: Employee housing is not available.

Fairmont Heritage Place, Franz Klammer Lodge, ideally situated in Mountain Village, offers more than a traditional resort experience. It provides luxury residential living in one of the world’s most iconic mountain destinations. While long known for its exceptional skiing, Telluride also boasts a vibrant summer season filled with festivals and endless outdoor activities. Our lodge is steps from the gondola, ski slopes, golf course, and a variety of adventure opportunities, making it the perfect home base for both work and play.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

A warm smile and a helping hand are what our Owners and Guests experience as they begin their day on the slopes. As Ski Valet Supervisor, your leadership, expertise in ski equipment, and deep knowledge of the Lodge and surrounding terrain will ensure every guest feels genuinely welcomed and well cared for. You’ll set the tone for exceptional service and help create unforgettable mountain memories.

What’s in it for you:

• Grow your career while enjoying an exceptional work-life balance in beautiful Telluride, Colorado.
• Comprehensive employee benefits including medical, dental, life insurance, short-term disability, and 401(k).
• Wellness perks including a seasonal ski or spa pass.
• Be part of an engaging culture, an outstanding team, and a property with a long-standing reputation for excellence.
• Employee benefit card offering discounted rates at Accor properties worldwide.
• Access to learning and development programs through our Academies.
• Opportunities to grow your talent within the property and across the global Accor network.
• Make a meaningful impact through our Corporate Social Responsibility initiatives, such as Planet 21.

What You Will Be Doing:

• Deliver consistently professional, friendly, and engaging service to Owners and Guests.
• Lead and supervise the Ski Valet team, ensuring service standards are met and exceeded.
• Address Owner and Guest concerns promptly and professionally, documenting and communicating with relevant departments.
• Participate in and contribute to regularly scheduled departmental meetings.
• Assign and manage daily tasks based on operational needs and guest flow.
• Balance team leadership with administrative responsibilities and hands‑on support.
• Oversee the cleanliness, organization, and readiness of all ski and snowboard equipment.
• Maintain a well‑organized ski storage room, ensuring equipment is labeled and stored by name and unit number.
• Ensure all equipment is prepared and ready before the start of each ski day.

Qualifications

Your Experience and Skills Include:

• Previous guest service experience is an asset.
• Excellent communication skills and a professional, polished presentation.
• Strong interpersonal and problem‑solving abilities.
• A genuine passion for snow sports and winter activities.
• Highly responsible, reliable, and committed to delivering exceptional service.
• Ability to perform well under pressure in a fast‑paced environment.
• Strong team player with the ability to work cohesively with colleagues.
• Attentive to Owner and Guest needs, maintaining a calm and courteous demeanor at all times.
• Flexibility to work weekends, holidays, and powder days as required.
• Frequent lifting and carrying of up to 50 lbs; occasional lifting of up to 100 lbs.
• Constant standing and walking; frequent kneeling, pushing, pulling, lifting, bending, and twisting.
• Ability to stay focused and engaged during a 10‑hour shift.
• Ability to work outside in winter weather conditions

Additional Information

Your team and working environment:

• Tight-knit, inclusive, and knowledgeable teammates.
• Supportive team always willing to work together to complete the task at hand.
• Cohesive teams with the ability to be successful with and without direct supervision.

Visa Requirements:

Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.

Starting hourly wage:$25.00/hr

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Other benefits found in "What's In It For You?"

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

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