Owner Services Specialist - The Residences Bachelor Gulch

East-West-Hospitality; Avon (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Vision

Life Insurance

Winter Incentive

401K Plan

PTO & Sick Time

Career Training

Gym Discount

Shop Discounts

PerkSpot Discounts

Sabbatical

Referral Bonus

EAP

Job summary

East West Hospitality is seeking an Owner Services Specialist for The Residences Bachelor Gulch in Beaver Creek, CO. This on-site role blends concierge care, front office coordination, and personalized guest engagement to craft memorable stays.

You’ll anticipate needs, coordinate pre-arrival communications, and help owners feel at home in the mountains. Shifts available AM, PM, and mid, with Fridays–Sundays.

Qualifications

• High school diploma or GED and at least two years of hospitality experience.
• Strong written and verbal communication skills.
• Proficiency with computer applications and guest management systems.
• Ability to interact professionally with a wide range of individuals.
• Familiarity with local area amenities is a plus.

Responsibilities

• Deliver elevated, personalized service—anticipating needs and resolving concerns.
• Represent The Residences with professionalism through grooming and communication.
• Maintain an inviting, organized environment across guest spaces and back offices.
• Stay current on local experiences to curate unforgettable stays for owners.
• Coordinate pre-arrival communications, cash handling, event updates, and cross-department support.

Skills

Customer service

Communication

Teamwork

Guest relations

Education

High school diploma or GED

Tools

POS / Cash handling

Computer applications

Job description

Owner Services Specialist - The Residences Bachelor Gulch

On- Site | $23/hr | Beaver Creek, CO

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.We hope you’ll consider joining us!

Immerse yourself in the heart of the mountains at The Residences Bachelor Gulch ! We’re looking for an Owner Services Specialist to bring together the best of concierge care, front office coordination, and personalized guest engagement. In this dynamic role, you’ll craft memorable itineraries, anticipate needs before arrival, and ensure every stay unfolds seamlessly. You’ll have the chance to build lasting relationships with our owners, earn commissions and tips, and become a trusted part of their mountain experience. If you’re detail-oriented, self-motivated, and passionate about exceptional service, we’d love to meet you.

What You’ll Do Includes:

• Deliver elevated, personalized service—anticipating needs, resolving concerns, and ensuring smooth arrivals and departures.
• Represent The Residences with professionalism and polish through impeccable grooming, communication, and attention to detail.
• Maintain an inviting, organized environment across guest spaces, the business center, and back-office areas.
• Stay current on local experiences, dining, and activities to curate unforgettable stays for every owner.
• Coordinate key administrative and operational tasks, including pre-arrival communications, cash handling, event updates, and cross-departmental support.

Schedule : Flexibility offered across three shifts. AM (7am - 3:30pm), PM (3pm - 11pm), and mid (10am - 6pm). Schedule will include Fridays, Saturdays and Sundays.

Pay Rate :$23.00/hour plus tips (with gratuities and commissions, our OSShave been known to earn at least $30/hour; you earn based on how hard you work!)

Job Closing Date: 10/20/2026 or when filled

Our ideal candidate is legally authorized to work in the United States on an ongoing basis, without a specific end date. They are at least 21 years of age, are organized, diligent, and sociable, with a strong spirit of teamwork. They have a high school diploma or GED and at least two years of hospitality experience — or a combination of education, training, and experience that prepares them for success. They bring a solid understanding of hospitality industry practices, are proficient with computer applications, and excel in customer service. Strong communication skills, both written and verbal, are essential, along with the ability to interact professionally with a wide variety of individuals. Familiarity with local area amenities, activities, and events is a plus.

• Fully stocked kitchen available to you during your meal break!
• Health Insurance - Choose from three plans!
• Dental, Vision, & Voluntary Benefits
• Life Insurance
• Winter Incentive Program (Merchant pass or equivalent bonus, dependent on start date)
• 401(K) Plan with Discretionary Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Discounted Gym Membershipat The Athletic Club Westin
• Discounts at Eye Pieces & Venture Sports
• Corporate Discounts with Perk Spot
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.