Owner Services Concierge & Guest Experience Lead

Socket.dev; Avon (CO); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

401(K) Plan

Paid Time Off

Paid Sick Time

Dental, Vision

Life Insurance

Winter Incentive Program

Gym Discounts

Employee Discounts

Sabbatical Program

Referral Program

EAP

Job summary

The Residences Bachelor Gulch in Beaver Creek, CO seeks an Owner Services Specialist to blend concierge care, front office coordination, and guest engagement. You’ll craft memorable itineraries, anticipate needs before arrival, and ensure every stay unfolds seamlessly.

This full-time, year-round role offers three shifts (AM, PM, mid) and a pay rate of $23.00/hour plus tips, with potential to earn more through gratuities and commissions.

Qualifications

• High school diploma or GED and at least two years of hospitality experience.
• Organized, diligent, sociable with strong teamwork.
• Strong written and verbal communication skills; proficient with computer applications.
• Ability to interact professionally with a wide variety of individuals; knowledge of local area amenities is a plus.

Responsibilities

• Deliver elevated, personalized service—anticipating needs, resolving concerns, and ensuring smooth arrivals and departures.
• Represent The Residences with professionalism and polish through grooming, communication, and attention to detail.
• Maintain an inviting, organized environment across guest spaces, the business center, and back-office areas.
• Stay current on local experiences, dining, and activities to curate unforgettable stays for every owner.
• Coordinate key administrative and operational tasks, including pre-arrival communications, cash handling, event updates, and cross-departmental support.

Skills

Hospitality experience

Customer service

Communication skills

Teamwork

Computer proficiency

Education

High school diploma or GED

Job description

The Residences Bachelor Gulch in Beaver Creek, CO seeks an Owner Services Specialist to blend concierge care, front office coordination, and guest engagement. You’ll craft memorable itineraries, anticipate needs before arrival, and ensure every stay unfolds seamlessly.

This full-time, year-round role offers three shifts (AM, PM, mid) and a pay rate of $23.00/hour plus tips, with potential to earn more through gratuities and commissions.