Owner Services

Fripp Island Hospitality; South Carolina; On-site; USD 23,000 - 32,000; Full time

Job summary

Fripp Island Golf & Beach Resort is seeking an Owner Services professional to support Property Managers and Homeowners. You will manage work orders, monitor inventory, assist with reports and owner communications, and ensure service requests are resolved promptly with professionalism.

Ideal candidates will be customer-focused, with knowledge of resort operations and occupancy planning, and proficient in property management software and MS Office.

Qualifications

• Customer-centric decision maker with lodging and property management experience.
• Knowledge of resort policies and occupancy projections.
• Strong computer skills with property management software and MS Office.
• Able to manage multiple tasks, remain calm under pressure, and work with a team.

Responsibilities

• Coordinate services including housekeeping, maintenance and vendor services.
• Respond to owner questions, provide updates on property performance and address service requests.
• Prepare reports, check owner statements, and support cross-department communication.
• Inspect properties for safety, cleanliness and appearance; follow resort standards.
• Maintain inventory levels of high-demand items and monitor work orders.
• Communicate professionally with management, vendors and owners; handle inquiries with empathy.

Job description

About the Organization The heart of any organization is the staff that keeps it running. Fripp Island is often like family to its employees, many of whom have worked here over 10 years and in some cases over 20 years! We are fortunate enough to get to come to this beautiful island every day - we work where you play! Fripp Island Golf & Beach Resort is one of the best South Carolina beach resorts, offering a wide selection of Fripp Island resort rentals, two top-ranked golf courses, several pools and dining options, a full service marina, tennis, pickle ball, an activity center, many on-island activities, and one of the most picturesque beaches you'll find anywhere.

Open Date

Category Property Management

Position Owner Services

Description

At Fripp Island Golf & Beach Resort, we’re committed to sharing the simple, seaside, serenity of this special island with our guests and members. We believe that it takes passionate people to bring our vision to life.

Working at Beaufort’s premier island destination, you can enjoy benefits including:

• Access to resort amenities
• Food and merchandise discounts
• Beach access
• Employee referral program
• Paid Holidays
• Health, dental, vision, life insurance and PTO (Full time employees)
• 401(k)

Job Summary

The Owner Services team is a service support team for the Property Managers and the Homeowners. They answer questions and concerns of owners, providing updates and information about the property’s performance and respond to owner requests promptly. A typical day includes managing, monitoring and completing workorders, monitoring inventory levels of high demand household items, answering phone calls and responding to messages, assist departments with reports and data collection, checking accuracy on owner statements, and manage and monitor communication between departments.

Duties and Responsibilities include, but not limited to:

• Coordinate services including housekeeping, maintenance, annual preventive maintenance, and outside vendor services.
• Collaborate with the maintenance and housekeeping teams to comply with the resort’s standards in responding to and completing resident service requests based on occupancy and seasonality. Through work orders and other platforms.
• Become knowledgeable of Fripp Island Resort standards and offer owners suggestions for upgrades and inspect potential new homes or upgrades for program quality standards.
• Answer office phone calls and respond to any messages as needed
• Communicate and cooperate with all levels of management and staff, vendors, and owners in a professional, courteous manner with a team-work attitude.
• Answering questions and concerns of the owners, providing updates and information about the property’s performance, and responding to owner requests promptly, and taking appropriate action to resolve and address service issues.
• Actively listen and appropriately respond to owner’s inquiries and complaints, always remaining composed and courteous showing genuine empathy and sincerity.
• Complete various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary
• Identify areas for improvement and offer suggestions to improve efficiency, profitability, and productivity.
• Keep abreast of current industry trends and standards by attending internal and external training programs and by accessing other sources of information and apply knowledge and practices to area(s) of responsibility.
• Conduct property inspections in person and take appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal including hard goods, soft goods, and overall furniture, fixtures, and appliances.
• Other duties as assigned

Skills and Qualifications

• An ideal candidate for this position will be a “customer-centric” decision maker that has experience and understanding of lodging and property management.
• Obtains knowledge of resort policies and occupancy projections.
• Strong aptitude in computer knowledge, specifically Barefoot, Breezeway, Point Central (or other property management software), and Microsoft Office Suite.
• Self-motivator with high level problem-solving skills, ability to effectively manage multiple tasks simultaneously, function well under pressure, delegate effectively and ability to remain positive and constructive under stress.
• Organizes, plans, prioritizes and multi-tasks to meet goals with integrity and timeliness.
• Friendly and effective written and verbal communication.
• Communicates and cooperates with all levels of management and staff, vendors, and guests in a professional, courteous manner with a team-work attitude.
• Practices proper safety techniques in accordance with resort, property, and departmental policies, procedures, and standards.
• Follows established policies and procedures by monitoring and ensuring compliance with organizational standards and operational processes.
• Ability to work a flexible schedule that will include scheduled evenings, weekends, and holidays.
• Able to effectively read, write and speak English.
• Reliable transportation required.
• Valid driver’s license, criminal background check, and drug screening required.

Physical Requirements

• This position requires the ability to drive; sit and/or stand for prolonged periods of time without a break; to lift up to 40 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements, and overhead reaching.
• While primarily an indoor job, must be able to walk and drive outside in a variety of weather conditions (rain, wind, heat).

Compensation

Starting at $20.00 per hour

Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Fripp Island Golf and Beach Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy.

Position Requirements

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

Pay Range Starting at $20.00 per hour

Shift Various Shifts

Req Number PRO-26-00004

City Fripp Island, Harbor Island, Hunting Island, St Helena Island, Ladys Island, Port Royal, Beaufort

State South Carolina

Key Words Property Manager, Hospitality, Owner Services,

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.