Guest Services Agent

Fripp Island Hospitality; South Carolina; On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

Access to resort amenities

Food and merchandise discounts

Beach access

Employee referral program

Paid Holidays

Health, dental, vision, life insurance

Job summary

Fripp Island Golf & Beach Resort is seeking a Guest Services Agent to ensure guests have a great experience. You will interact with members and guests courteously while promoting resort facilities.

The role is full-time, year-round, with nights, weekends, and holidays required. Benefits include resort access, discounts, beach access, and a 401(k) plan. Prior customer service experience is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Aptitude in Microsoft Office programs and general computer use.
• Customer service, hospitality, or sales experience recommended.
• Ability to work a flexible schedule that will include evenings, weekends, and holidays.
• Able to effectively read, write and speak English.
• High School Diploma or GED required.

Responsibilities

• Act as a point of contact for guest information.
• Courteously and effectively take rooms and amenity reservations while promoting resort facilities.
• Respond to guests' inquiries and complaints with empathy and courtesy.
• Verify members and guests' information and amenity cards.
• Collect payment for all reservations and rentals.
• Maintain the cleanliness of the area daily.
• Answer phones and take messages professionally and follow up as needed.
• Notify the appropriate department when issues arise that may affect guests.
• Open/close the Guest Services area and prepare reports.
• Complete various administrative duties as assigned.

Skills

Communication

Microsoft Office

Customer service

Flexible schedule

English fluency

Education required

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Organization The heart of any organization is the staff that keeps it running. Fripp Island is often like family to its employees, many of whom have worked here over 10 years and in some cases over 20 years! We are fortunate enough to get to come to this beautiful island every day - we work where you play! Fripp Island Golf & Beach Resort is one of the best South Carolina beach resorts, offering a wide selection of Fripp Island resort rentals, two top-ranked golf courses, several pools and dining options, a full service marina, tennis, pickle ball, an activity center, many on-island activities, and one of the most picturesque beaches you'll find anywhere.

Position Guest Services Agent

Description

At Fripp Island Golf & Beach Resort, we're committed to sharing the simple, seaside, serenity of this special island with our guests and members. We believe that it takes passionate people to bring our vision to life.

Working at Beaufort's premier island destination, you can enjoy benefits including:

• Access to resort amenities
• Food and merchandise discounts
• Beach access
• Employee referral program
• Paid Holidays
• Health, dental, vision, life insurance and PTO (Full time employees)
• 401(k)

Job Summary

The primary purpose of this position is to ensure guests have a great experience. Guest Service Agents interact with members and guests in a courteous and effective way while promoting resort facilities. Perform related duties as required to meet or exceed members' and guests' expectations. He or she must demonstrate excellent communication, organizational and customer services skills. The position is full time, year around and includes nights, weekends and holidays.

Duties and Responsibilities

• Act as a point of contact for guest information.
• Courteously and effectively take rooms and amenity reservations while promoting resort facilities.
• Actively listen and appropriately respond to guests & member's inquiries and complaints, always remaining composed and courteous showing genuine empathy and sincerity.
• Verify members and guests' information and amenity cards.
• Collect payment for all reservations and rentals.
• Maintain the cleanliness of the area daily.
• Answer phones and take messages in a polite and courteous manner, following up in a timely fashion.
• Notify the corresponding department when issues arise that may affect them, members, or guests.
• Open and close the Guest Services department facility and prepare all necessary reports.
• Complete various administrative and other duties as assigned or as necessary.
• Follow established policies and procedures by monitoring and ensuring compliance with organizational standards and operational processes.
• Communicate and cooperate with all levels of management and staff, vendors, and owners in a professional, courteous manner with a team-work attitude.
• Practice proper safety techniques in accordance with resort, property, and departmental policies, procedures, and standards.

Skills and Qualifications

• Excellent verbal and written communication skills.
• Aptitude in Microsoft Office programs and general computer use required.
• Customer service, hospitality, or sales experience recommended.
• Ability to work a flexible schedule that will include evenings, weekends, and holidays.
• Able to effectively read, write and speak English.
• High School Diploma or GED required.
• Reliable transportation, valid driver's license, criminal background check, and drug screening required.

Physical Requirements

• This position requires the ability to sit and/or stand for prolonged periods of time without a break;
• The ability to lift up to 25 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements, and squeezing and overhead reaching.
• Must be able to walk and drive outside in a variety of weather conditions (rain, wind, heat).

Compensation

Approximately $17.00 per hour, including estimated commissions with the opportunity to earn more bsed on sales performance.

Position Requirements

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time and/or Part-Time

Pay Range 14.50 per hour

Shift -not applicable-

City Fripp Island

State South Carolina

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.