Owner Relations Manager

GOEBEL FIXTURE COMPANY; Scottsdale (AZ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Scottsdale Rentals is seeking an Owner Relations Manager to oversee a portfolio of 75-150 vacation rental property owners. This full-time, in-office role in Scottsdale requires a proactive, customer-focused professional who can manage onboarding and ongoing owner communications to maximize retention and satisfaction.

You will coordinate property listings, scheduling, and vendor interactions, while collaborating with multiple teams to ensure properties are well maintained and compliant with owner

Qualifications

• Experience handling large customer portfolios and delivering strong customer service.
• Ability to manage onboarding and ongoing property owner communications.

Responsibilities

• Be the primary point of contact for homeowners, managing day-to-day operations and resolving issues.
• Oversee onboarding of new properties, scheduling cleanings, and building online listings.
• Communicate with owners daily by phone, text, email and in person to understand needs and feedback.
• Maintain long-term relationships with homeowners and support owner retention goals.
• Coordinate with Maintenance and Operations to ensure tasks are completed efficiently.

Job description

• Location 7360 E Acoma,Suite 2,Scottsdale, AZ, 85260,United States
• Job Category 3
• Employee Type Full Time Non-Exempt

Scottsdale Rentals is seeking a dynamic, hard-working team member to serve property owners. This is an essential customer-facing role maintaining and growing relationships with the owners of vacation rental properties. The Owner Relations Manager is responsible for overseeing a portfolio of 75-150 clients, with an objective to both retain clients and grow the portfolio. The ideal candidate is a detail-oriented, organized self-starter who is comfortable managing multiple tasks simultaneously and engaging directly with homeowners. This key team player will serve as a primary point of contact and will be expected to provide prompt, excellent, and respectful customer service to our property owners. You will work alongside a team to ensure all properties are well maintained and are ready to address the needs of owners promptly.

This is an essential customer-facing role maintaining and growing relationships with the owners of vacation rental properties.

Culture Index Survey

As part of our application process, we require all candidates to complete the Culture Index survey.

Job Responsibilities

• Becoming knowledgeable about Scottsdale Rentals' services, including listing strength, utilization, rate management, license/tax compliance, and overall property management processes.
• Encourage and promote the company's Mission and Core Values.
• Communicate with property owners daily through phone, text, email and in-person meetings. Provide clear and effective communication to understand owners’ needs, preferences, and feedback.
• Building and maintaining strong, lasting relationships with homeowners, with a focus on owner retention.
• Manage all facets of new owner and new property on-boarding.
• Attend new property inspections.
• Responsible for maintaining property records.
• Review and assess monthly owner statements to ensure accuracy and transparency of charges.
• Coordinating with Maintenance and Operations teams to ensure all tasks are completed efficiently.
• Complete routine inspections of all properties.
• Liaising with HOAs or on-site property managers to understand and communicate all aspects of guest check-in, snow removal, and general property upkeep.

Goals of an Owner Relations Manager

• Maintain a 93% Owner Retention Rate, with a goal of 95% or greater.
• Respond to all owner requests within two hours of receipt during business hours or within two hours of business opening on the next business day if call is expected after-hours.
• Obtain satisfaction scores from 100% of owners.
• Contact all owners at least once per month to continue to build rapport.

Primary Responsibilities

• Relationship Management: Serve as the primary point of contact for homeowners, managing day-to-day operations and promptly resolving any issues. This role is ideal for a customer service-oriented problem solver with experience handling large customer portfolios. A positive attitude is essential.
• Onboarding & Property Management: Oversee the entire onboarding process of new homes. This includes gathering information, scheduling cleanings and maintenance, coordinating photography, and building online listings that best represent each property.
• Communication & Coordination: Respond promptly to owner inquiries, issues, and requests, offering quick solutions while collaborating with various departments, including Revenue, Field Operations, Marketing, and Guest Experience teams.
• Campaign Execution: Perform targeted outreach campaigns to specific segments of homeowners, providing tailored solutions, identifying needs, and reporting on progress and results.
• Vendor Management: Assist in contacting local vendors for repairs, preparing bids for homeowner approval, and ensuring timely completion of maintenance tasks.
• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule

This is a full-time, in office position located in Scottsdale, AZ. Standard workdays are Monday through Friday. Standard work hours are based on business needs within the hours of 9 am and 6 pm. This role may also involve occasional on-call weekend shifts, which are rotated among the owner relations team.

About Us

Scottsdale Rentals is a fast-growing company that offers opportunities for career growth. Full time employees will be eligible for PTO, participation in a 401K plan, health insurance benefits, and life insurance.

Scottsdale Rentals is a premiere vacation property management company by surpassing visitors' expectations during their stay. In a business where returning guests reign supreme, we take pride in our impeccable customer service, our small-business atmosphere, and our ability to offer the best prices around.

Scottsdale Rentals is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training and apprenticeship. Scottsdale Rentals makes hiring decisions based solely on qualifications, merit and business needs at the time.