Owner Loyalty Specialist

O'Brien Auto Team of Bloomington- Normal; Normal (IL); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid time off after 90 days

Vacation time with tenure

401(k) with company match

Employee discounts

Life insurance

Disability insurance

Job summary

O’Brien Auto Team is seeking an Owner Loyalty Specialist / Customer Experience Coordinator to connect with customers after vehicle purchases and service visits. You’ll follow up, answer questions, and partner with Sales, Service, and Parts to ensure a consistent, high-quality dealership experience.

Responsibilities include making calls, texts, emails, maintaining records, supporting loyalty events, and identifying opportunities to improve satisfaction.

Qualifications

• Strong customer service and communication skills.
• Excellent listening, problem-solving, and conflict-resolution skills.
• Good organizational skills and attention to detail.
• Comfort using computers, email, texting, and customer management systems.
• Ability to multitask and stay organized in a fast-paced environment.
• Valid Illinois driver’s license and a clean driving record.

Responsibilities

• Follow up with customers after vehicle purchases and service visits.
• Make phone calls, texts and emails, and respond to customer questions.
• Listen to customer feedback and help resolve concerns professionally.
• Work with Sales, Service, and Parts teams to deliver a great customer experience.
• Monitor customer satisfaction and encourage customers to complete dealership and manufacturer surveys.
• Maintain accurate customer records and follow-up notes.
• Welcome customers and help create a friendly, positive dealership experience.
• Assist with customer appreciation events, loyalty programs, and retention initiatives.
• Identify opportunities to improve customer satisfaction and build long-term relationships.

Skills

Customer service

Communication

Listening

Problem solving

Conflict resolution

Organization

Tech literacy

Multitasking

Driver's license

Education

High school diploma or GED

Tools

CRM software

Job description

Owner Loyalty Specialist / Customer Experience Coordinator

O’Brien Auto Team | Full-Time | Monday–Friday | No Weekends

Love Helping People? Make Customer Experience Your Career!

The O’Brien Auto Team is looking for a friendly, organized, and customer-focused Owner Loyalty Specialist / Customer Experience Coordinator to help us build lasting relationships with our customers.

In this role, you’ll connect with customers after vehicle purchases and service visits, follow up on their experiences, and help resolve questions or concerns. You’ll work closely with our Sales, Service, and Parts teams to make sure our customers feel valued long after they leave the dealership.

No automotive experience? No problem! If you enjoy helping people, communicating with customers, and finding solutions, we’d love to hear from you.

What You’ll Do

• Follow up with customers after vehicle purchases and service visits.
• Make phone calls, send texts and emails, and respond to customer questions.
• Listen to customer feedback and help resolve concerns professionally.
• Work with Sales, Service, and Parts teams to deliver a great customer experience.
• Monitor customer satisfaction and encourage customers to complete dealership and manufacturer surveys.
• Maintain accurate customer records and follow-up notes.
• Welcome customers and help create a friendly, positive dealership experience.
• Assist with customer appreciation events, loyalty programs, and retention initiatives.
• Identify opportunities to improve customer satisfaction and build long-term relationships.

What We’re Looking For

• Strong customer service and communication skills.
• A friendly, positive attitude and a genuine desire to help people.
• Excellent listening, problem-solving, and conflict-resolution skills.
• Good organizational skills and attention to detail.
• Comfort using computers, email, texting, and customer management systems.
• Ability to multitask and stay organized in a fast-paced environment.
• High school diploma or GED.
• Valid Illinois driver’s license and a clean driving record.

Experience in customer service, hospitality, retail, sales, or the automotive industry is a plus, but automotive dealership experience is not required.

Why Join the O'Brien Auto Team?

Work-Life Balance

• Monday–Friday schedule
• No weekends!
• Paid holidays
• Paid time off beginning after 90 days
• Vacation time that increases with tenure

Pay, Benefits & Perks

• Competitive salary
• Health, dental, vision, and life insurance
• Company-paid $25,000 life insurance policy
• Optional disability, accident, and critical illness insurance
• 401(k) with company match up to $500 annually
• Employee discounts on vehicles, service, and parts

Training & Career Growth

• Paid training to help you succeed
• Opportunities for advancement within our dealership group
• Supportive leadership and a team-oriented work environment

About the O'Brien Auto Team

We're a family-owned automotive dealership group that believes great customer experiences start with great people. Our goal is to build lasting relationships with our customers and create a workplace where employees feel supported, valued, and encouraged to grow.

If you're a people person who enjoys solving problems, staying connected with customers, and making a difference in someone's day, this could be the perfect opportunity for you.