Customer Service & Appointment Coordinator

Okoboji Toyota; Spirit Lake (IA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off

Growth opportunities

Paid Training

Vehicle purchase plans

Family-owned

Job security

Health & wellness

Flexible schedule

Saturday lunches

Discounts

Job summary

Okoboji Toyota in Spirit Lake, IA is seeking energetic individuals for our Business Development Team to be the first point of contact for customers online and by phone. You will learn about all vehicles and financing options while contributing to a fast-paced retail environment.

We offer in-house and manufacturer training, plus benefits and growth opportunities as you help customers explore their vehicle options and schedule appointments.

Qualifications

• At least one previous role based in strong customer service experience.
• Team player attitude.
• Prompt and courteous.
• Enthusiastic personality.
• Must have strong computer skills.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily
• Assist sales team in social media promotions for new/used vehicles and sales promotions going on

Skills

Customer service

Teamwork

Communication

Computer skills

Tools

CRM software

Job description

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle all from your computer as their first point of contact before coming in to the dealership. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers.

At Okoboji Motor Company, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Okoboji Motor Company is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily
• Assist sales team in social media promotions for new/used vehicles and sales promotions going on

Qualifications

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen