Owner Experience Specialist

Four Seasons Hotels Limited; Carlsbad (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Training and development opportunities

Employee discounts

Complimentary meals

Uniform dry cleaning

Job summary

Four Seasons Hotels Limited is looking for an Owner Service Representative at their Residence Club in Carlsbad, California. This full-time role involves maintaining accurate owner records and assisting with requests while ensuring customer satisfaction.

The ideal candidate will possess strong customer service skills, analytical abilities, and proficiency in the English language. The position offers a competitive hourly rate and benefits including a 401(k) plan and exclusive travel programs.

Qualifications

• Proficiency in the English language and excellent written and reading skills.
• Strong mathematical and analytical skills.
• Previous computer training or experience.

Responsibilities

• Maintain accurate and up-to-date owner files and records.
• Ascertain owner/guest needs and correctly answer questions and concerns.
• Manage owner and guest complaints alongside management.

Skills

Customer service skills

Mathematical skills

Analytical skills

Proficiency in English

Typing skills

Computer training

Second language proficiency

Job description

Four Seasons Hotels Limited is looking for an Owner Service Representative at their Residence Club in Carlsbad, California. This full-time role involves maintaining accurate owner records and assisting with requests while ensuring customer satisfaction.

The ideal candidate will possess strong customer service skills, analytical abilities, and proficiency in the English language. The position offers a competitive hourly rate and benefits including a 401(k) plan and exclusive travel programs.