Owner Services Representative

Four Seasons Hotels Limited; Carlsbad (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Training and development opportunities

Employee discounts

Complimentary meals

Uniform dry cleaning

Job summary

Four Seasons Hotels Limited is looking for an Owner Service Representative at their Residence Club in Carlsbad, California. This full-time role involves maintaining accurate owner records and assisting with requests while ensuring customer satisfaction.

The ideal candidate will possess strong customer service skills, analytical abilities, and proficiency in the English language. The position offers a competitive hourly rate and benefits including a 401(k) plan and exclusive travel programs.

Qualifications

• Proficiency in the English language and excellent written and reading skills.
• Strong mathematical and analytical skills.
• Previous computer training or experience.

Responsibilities

• Maintain accurate and up-to-date owner files and records.
• Ascertain owner/guest needs and correctly answer questions and concerns.
• Manage owner and guest complaints alongside management.

Skills

Customer service skills

Mathematical skills

Analytical skills

Proficiency in English

Typing skills

Computer training

Second language proficiency

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your West Coast home away from home. Rolling foothills and postcard‑worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure‑seekers of all ages come to play. Tucked away in the laid‑back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre‑arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open‑air Yoga Pavilion and stay as long as you’d like.

About the role

At Four Seasons Residence Club Aviara, the Owner Service Representative consistently displays a friendly, courteous, and professional demeanor when interacting with owners and guests as well as clearly explaining owner use privileges and communicating any necessary information or requests to supporting departments.

What you will do:

• - Maintain accurate and up‑to‑date owner files and records
• - Ascertain owner/guest needs and correctly answer questions and concerns
• - Managing owner and guest complaints alongside management, ensuring they are well informed of any actions taken.
• - Generate reports, spreadsheets and tracking for manager review.
• - Building owner files, updating spreadsheets, verify for accuracy and understand charts to determine availability.
• - Accurately maintain owner files, records, and all pertinent updated information.
• - Quote and be familiar with room and rate availability for current and future dates and correctly process reservation requests.
• - Conduct timely research on owner issues.
• - Be familiar with room and rate availability for current and future dates
• - Handle multiple tasks simultaneously, prioritizing and completing tasks efficiently, and working independently with little or no supervision.
• - Perform extensive data entry
• - Creating daily, weekly, and monthly reports.
• - Managing a multi phone line system and recite all information regarding Residence Club facilities.
• - Assist owners with use privileges, such as, split weeks, double usage, and exchanges, and handling Concierge‑like requests.
• - Respond properly to any Residence Club emergency or safety situation.
• - Perform other duties and projects as assigned by management.

What you bring:

• - Proficiency in the English language and excellent written and reading skills
• - Strong mathematical and analytical skills
• - Previous computer training or experience
• - Excellent customer service skills
• - Typing skills preferred
• - Proficiency in a second language is an asset

What we offer:

• - Hourly Rate: $24.25
• - 401(k) Retirement Savings Plan
• - Excellent training and development opportunities
• - Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• - Complimentary dry cleaning for employee uniforms
• - Complimentary employee meals

Schedule & Hours:

• - F ull time
• - Weekdays

Four Seasons is an Equal Opportunity, Affi…