Owner Experience Manager - Luxury Real Estate (Regional)

Pacaso; California (MO); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive base salary

Meaningful equity

Premium medical, dental, and vision

Remote work stipend & internet/cell Re

Job summary

Pacaso seeks an Owner Experience Manager to be the primary lifecycle owner for a defined regional portfolio, driving satisfaction, engagement, retention, and value realization. You will act as the trusted, cross-functional contact from onboarding through ownership and resale advisory, building deep knowledge of regional homes and owners.

You will manage relationships, anticipate risk, and protect brand integrity across the ownership journey while collaborating with Sales, Asset Management,

Qualifications

• 5+ years in luxury hospitality, high-end real estate, private membership, or premium client services.
• Experience managing high-value client relationships across a full lifecycle.
• Strong consultative, retention, and conflict‑resolution skills.
• Working knowledge of real estate pricing dynamics and transaction processes.
• Ability to manage a regional portfolio with accountability for engagement, retention, and resale outcomes.

Responsibilities

• Manage a defined portfolio of owners within a specific region.
• Serve as the primary relationship owner and strategic point of contact.
• Own the transition of new owners from Sales into the regional portfolio.
• Guide onboarding, first-stay milestones, and expectation setting.
• Lead retention conversations focused on long-term value realization.
• Identify friction points early and coordinate cross-functional solutions.

Skills

Luxury hospitality experience

High-value client relationships

Consultative sales & retention

Real estate pricing knowledge

Portfolio management

Relationship management

Job description

Pacaso seeks an Owner Experience Manager to be the primary lifecycle owner for a defined regional portfolio, driving satisfaction, engagement, retention, and value realization. You will act as the trusted, cross-functional contact from onboarding through ownership and resale advisory, building deep knowledge of regional homes and owners.

You will manage relationships, anticipate risk, and protect brand integrity across the ownership journey while collaborating with Sales, Asset Management,