Owner Experience Manager - HOA & Property Relations

Alterra Mountain Company; Deer Valley (WA); On-site; USD 55,104,000 - 60,614,000; Full time

Benefits offered by this job

Season pass

Free skiing at Alterra Resorts

Friends & family discount

Free staff lessons

Subsidized meals

Subsidized housing

Staff discounts

Healthcare options

401k match

Job summary

Deer Valley Resort, part of Alterra Mountain Company, seeks an onsite HOA coordinator to enhance the homeowner experience for 85 owners across lodges. This high-touch role requires five days on site with strong administrative coordination.

You will handle owner communications, onboarding, billing and reporting while supporting maintenance and guest services duties. Competitive pay, benefits, and staff ski privileges are included.

Qualifications

• Must be highly proficient with computer systems and software.
• Strong written and verbal communication skills.
• Must maintain confidentiality at all times.

Responsibilities

• Promote ongoing communication with owners related to unit status.
• Perform unit checks, upgrade letters, and provide feedback to owners regarding units.
• Facilitate paperwork, transfer ownership, create new owner billing account and establish communication with new owners.
• Manage onboarding of all new owners, ensuring they are up and running within 30 days.
• Coordinate with title company to obtain warranty deeds during ownership transfers.
• Handle owner reservations and provide billing information with monthly statements.
• Share a quarterly newsletter with property updates, information and revenue forecasts.
• Provide timely responses to owners and realtors on rentals, availability and revenue statements.
• Update gross revenue spreadsheets for owners and realtors.
• Assist with annual homeowners meeting preparations and HOA meetings.

Skills

Computer skills

Communication skills

Confidentiality

Job description

Deer Valley Resort, part of Alterra Mountain Company, seeks an onsite HOA coordinator to enhance the homeowner experience for 85 owners across lodges. This high-touch role requires five days on site with strong administrative coordination.

You will handle owner communications, onboarding, billing and reporting while supporting maintenance and guest services duties. Competitive pay, benefits, and staff ski privileges are included.